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Settings and activity

483 results found

  1. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Margarette supported this idea  · 

  2. Enable AI transcription on Desk phone

    296 votes

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    Planned  ·  84 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Margarette supported this idea  · 

  3. Increase Data Retention of Analytics

    116 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


    Margarette supported this idea  · 

  4. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    35 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Margarette supported this idea  · 

  5. IVR Auto Recept Programmable Timeout and Destination Programming

    22 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  6. Advance IVR System

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  7. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  8. Capability to retrieve deleted sms for deleted extensions.

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  9. Retrieve SMS content for a deleted user

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Margarette supported this idea  · 

  10. Add A Historical Logs for Phone Provisioning in the Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  11. Disable hosts from being able to delete/access meeting recordings

    3 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Margarette supported this idea  · 

  12. Include easier access to personal meeting id or current meeting id from adhoc meeting

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Margarette supported this idea  · 

  13. Expired Meetings - To be able to look up expired Meeting ID's

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Margarette supported this idea  · 

  14. Video/Meeting Presence in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Margarette supported this idea  · 

  15. Disable Incming SMS Only

    22 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Margarette supported this idea  · 

  16. Retrieve Call recording on not recorded extensions.

    13 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  17. Allow admins to change user profile information (including pictures)

    152 votes

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    Under Review  ·  32 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Margarette supported this idea  · 

  18. Option to change Profile Picture to Default

    121 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Margarette supported this idea  · 

  19. Need standalone app for RingCentral Video like RingCentral Meetings

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Margarette supported this idea  · 

  20. RingCentral Video Option to Record Meetings between Cloud and Local Storage

    7 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Margarette supported this idea  · 
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