Settings and activity

483 results found

1. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   Margarette supported this idea  ·  Nov 7, 2024

2. Enable AI transcription on Desk phone

   292 votes

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   Planned  ·  83 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 7, 2024

3. Increase Data Retention of Analytics

   115 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Margarette supported this idea  ·  Nov 6, 2024

4. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

   35 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 1, 2024

5. IVR Auto Recept Programmable Timeout and Destination Programming

   22 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Oct 31, 2024

6. Advance IVR System

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Oct 31, 2024

7. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Oct 30, 2024

8. Capability to retrieve deleted sms for deleted extensions.

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Oct 30, 2024

9. Retrieve SMS content for a deleted user

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Oct 30, 2024

10. Add A Historical Logs for Phone Provisioning in the Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

11. Disable hosts from being able to delete/access meeting recordings

    3 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 28, 2024

12. Include easier access to personal meeting id or current meeting id from adhoc meeting

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 28, 2024

13. Expired Meetings - To be able to look up expired Meeting ID's

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 25, 2024

14. Video/Meeting Presence in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 25, 2024

15. Disable Incming SMS Only

    21 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 25, 2024

16. Retrieve Call recording on not recorded extensions.

    11 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 24, 2024

17. Allow admins to change user profile information (including pictures)

    151 votes

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    Under Review  ·  32 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 24, 2024

18. Option to change Profile Picture to Default

    118 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 24, 2024

19. Need standalone app for RingCentral Video like RingCentral Meetings

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 24, 2024

20. RingCentral Video Option to Record Meetings between Cloud and Local Storage

    7 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 24, 2024