Settings and activity

20 results found

1. Customize the name of the Number Type

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Patrice shared this idea  ·  Jul 29, 2024

2. Allow multiple people to call monitor at the same time

   67 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Patrice supported this idea  ·  Apr 11, 2024

3. Auto reply SMS to missed calls

   142 votes

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   Planned  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrice supported this idea  ·  Apr 11, 2024

4. New RingCentral - no date stamp for text messages from the day of

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   114 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

   Patrice supported this idea  ·  Apr 11, 2024

5. Out of office auto reply to text messages

   118 votes

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   Planned  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Patrice supported this idea  ·  Apr 11, 2024

6. Outbound Automatic Voicemail Drop

   272 votes

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   Future Consideration  ·  55 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Patrice supported this idea  ·  Apr 11, 2024

7. Analytics regarding Text Messaging/SMS

   259 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Patrice supported this idea  ·  Apr 11, 2024

8. Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

   9 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Patrice supported this idea  ·  Apr 11, 2024

9. Call Queue members visibility to calls in queue

   43 votes

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   11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

   Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

   Patrice supported this idea  ·  Apr 11, 2024

10. Allow multiple supervisors to monitor a call simultaneously

    72 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

11. Specific Work Hours for Call Queue Members

    13 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

12. It should be visible which people are registered on a call queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

13. Include contents of SMS/MMS on the Logs

    160 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

14. Automatically setting the user in call queue to unavailable when the user miss a call

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

15. Prohibit dual incoming calls (call waiting off)

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

16. Audit Trail Enhancements

    286 votes

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    75 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Patrice supported this idea  ·  Apr 11, 2024

17. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    103 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

18. Option to remove the call decline button on Ringcentral

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

19. SMS/Text to Email Feature

    16 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Patrice supported this idea  ·  Apr 11, 2024

20. Option to modify text ID information

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Patrice shared this idea  ·  Apr 11, 2024