Settings and activity

16 results found

1. RingSense Trackers and Tags being customized per department/team or user.

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   1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   Jason supported this idea  ·  Nov 12, 2025

2. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 29, 2025

3. Number of Abandoned calls missing from Users report

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Sep 3, 2025

4. User Status Details

   32 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 3, 2025

5. Support for SSO across multiple Entra ID tenants.

   118 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 27, 2025

6. Silence Transcribing Announcement

   68 votes

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   New  ·  8 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 26, 2025

7. SMS Outbound Caller ID Change

   80 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 5, 2025

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Jason supported this idea  ·  Aug 5, 2025

9. Change frequency of periodic tone on outbound recorded calls

   18 votes

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   0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Jun 11, 2025

10. Show Caller number when specific extension will transfer the call to another extension

    40 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jun 10, 2025

11. Share SMS Template across all users in the account

    42 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  May 20, 2025

12. Poly Lens app

    24 votes

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  May 1, 2025

13. analytics retention policy

    65 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 20, 2025

14. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 20, 2025

15. Using Multiple Entity IDs to one RC Account

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 9, 2025

16. Quality Evaluation - ability to update / delete comments

    16 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 19, 2024