Settings and activity

108 results found

1. Differentiating Ring Tone for Incoming Calls

   118 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Aug 5, 2025

2. Outbound Call Prefix for US

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Aug 4, 2025

3. International Calling Blocked by RC

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Aug 4, 2025

4. Block IP Addresses when not from the RingCentral IP ranges.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Aug 4, 2025

5. Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Aug 1, 2025

6. Longer Warranty for Deskphone Purchased in Ring Central

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 31, 2025

7. Manual Opt-Out option for SMS in the RingCentral app

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kris shared this idea  ·  Jul 31, 2025

8. Auto Reply Ability for User's SMS with Specific Information

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kris shared this idea  ·  Jul 29, 2025

9. Allow customer to set an auto response in SMS

   31 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 29, 2025

10. Disable 911 capability

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jul 23, 2025

11. DND feature for specific device only

    12 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jul 23, 2025

12. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    57 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jul 22, 2025

13. Option to clear message history for ringcentral app messages

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jul 11, 2025

14. Disable free accounts on specific domains

    14 votes

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    New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jul 8, 2025

15. Removal of Device Warranty when Transferring Desk Phone from One Account to Another

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Kris shared this idea  ·  Jun 26, 2025

16. Voicemail Messages Retention Period

    11 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jun 18, 2025

17. Assign 2 desk phones with 1 line

    39 votes

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    New  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jun 6, 2025

18. Performance Report Attendees Filter

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Apr 25, 2025

19. SMS Retention

    129 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Apr 22, 2025

20. Disable "AI is taking notes" when on call

    172 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Kris supported this idea  ·  Apr 14, 2025