Settings and activity

90 results found

1. SMS Retention

   125 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Apr 22, 2025

2. Disable "AI is taking notes" when on call

   164 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Kris supported this idea  ·  Apr 14, 2025

3. Retrieve deleted conversations

   39 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Mar 27, 2025

4. Options: Retrieve deleted message from RingCentral App

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Mar 27, 2025

5. Ability to Schedule Text Messages

   241 votes

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   49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

   Kris supported this idea  ·  Mar 21, 2025

6. Roles by Department

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Mar 19, 2025

7. Include contents of SMS/MMS on the Logs

   144 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Feb 26, 2025

8. Multiple recipient for faxes and SMS

   238 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Feb 7, 2025

9. Enable SMS for UK numbers

   108 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Feb 6, 2025

10. Full Agent Login Time Reporting Capabilities

    45 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 17, 2025

11. Turn off Call Queue incoming call notification

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 16, 2025

12. Option to receive fax on online account and application when using ATA

    9 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 10, 2025

13. Caller ID to External Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 19, 2024

14. Merging calls with IOS phones

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 17, 2024

15. Turn Off Extension Dialing Options

    64 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 12, 2024

16. Call forwarding - Differentiate external/internal calls for forwarding

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 10, 2024

17. Mic Mode on Mac

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 10, 2024

18. Integrate with Text Us

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Kris shared this idea  ·  Dec 2, 2024

19. Caller ID for every extension

    87 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Nov 19, 2024

20. Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Kris shared this idea  ·  Nov 15, 2024