Settings and activity

100 results found

1. Allow customer to set an auto response in SMS

   31 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 29, 2025

2. Disable 911 capability

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 23, 2025

3. DND feature for specific device only

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 23, 2025

4. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   43 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 22, 2025

5. Option to clear message history for ringcentral app messages

   14 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 11, 2025

6. Disable free accounts on specific domains

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 8, 2025

7. Removal of Device Warranty when Transferring Desk Phone from One Account to Another

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kris shared this idea  ·  Jun 26, 2025

8. Voicemail Messages Retention Period

   11 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jun 18, 2025

9. Assign 2 desk phones with 1 line

   35 votes

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   New  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jun 6, 2025

10. Performance Report Attendees Filter

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Apr 25, 2025

11. SMS Retention

    127 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Apr 22, 2025

12. Disable "AI is taking notes" when on call

    167 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Kris supported this idea  ·  Apr 14, 2025

13. Retrieve deleted conversations

    40 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Mar 27, 2025

14. Options: Retrieve deleted message from RingCentral App

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Mar 27, 2025

15. Ability to Schedule Text Messages

    245 votes

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    49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

    Kris supported this idea  ·  Mar 21, 2025

16. Roles by Department

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Mar 19, 2025

17. Include contents of SMS/MMS on the Logs

    150 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Feb 26, 2025

18. Multiple recipient for faxes and SMS

    249 votes

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    Under Review  ·  39 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Feb 7, 2025

19. Enable SMS for UK numbers

    109 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Feb 6, 2025

20. Full Agent Login Time Reporting Capabilities

    47 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 17, 2025