Settings and activity

47 results found

1. Retrieve call logs in service.ringcentral.com for more than 12 months

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 31, 2025

2. Add the option to export AI notes and transcripts through the admin portal

   27 votes

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   New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 27, 2025

3. Automatic scoring of calls

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 27, 2025

4. Outbound Caller ID Name on Call Queue

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 20, 2025

5. RingCentral Video Meeting Available in Citrix Environment

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 14, 2025

6. Conference Room for H.323 Supported for RCV

   5 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 5, 2025

7. SMS logs | Check Group SMS

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Feb 28, 2025

8. Tracking or Logs for SMS Messages

   7 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Feb 25, 2025

9. Call Queue: Simultaneous | Add more than 50 members

   39 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Feb 7, 2025

10. Call Queue members visibility to calls in queue

    36 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Feb 5, 2025

11. Assign a ringtone to a number or group

    42 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Jan 20, 2025

12. Ability to edit received faxes to add time and date the fax is received.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Jan 3, 2025

13. Ability to forward the calls to an external number but not the fax

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Dec 27, 2024

14. call log data retention

    25 votes

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    4 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Dec 19, 2024

15. RC app chat notification

    11 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We want to know more about this idea! Is this for desktop or mobile experience? Please include screenshots of the notification you would like to extend. Thank you! 

    Deomart Martinez supported this idea  ·  Dec 16, 2024

16. Total numbers of calls connected and answered in analytic reports

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024

17. analytic unanswered calls

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024

18. Push notifications

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024

19. Request to used other extension Primary number for Outgoing Fax

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Deomart Martinez shared this idea  ·  Oct 29, 2024

20. Call Queues Call Handling & Members Rejection of incoming call

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Deomart Martinez shared this idea  ·  Oct 25, 2024