Settings and activity

49 results found

1. Monitor calls that are in conference

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Apr 14, 2025

2. Ability to disable pop up on the incoming call using RingCentral app

   104 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Apr 2, 2025

3. Retrieve call logs in service.ringcentral.com for more than 12 months

   19 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 31, 2025

4. Add the option to export AI notes and transcripts through the admin portal

   47 votes

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   New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 27, 2025

5. Automatic scoring of calls

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 27, 2025

6. Outbound Caller ID Name on Call Queue

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 20, 2025

7. RingCentral Video Meeting Available in Citrix Environment

   16 votes

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   Future Consideration  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 14, 2025

8. Conference Room for H.323 Supported for RCV

   5 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Mar 5, 2025

9. SMS logs | Check Group SMS

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart Martinez supported this idea  ·  Feb 28, 2025

10. Tracking or Logs for SMS Messages

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Feb 25, 2025

11. Call Queue: Simultaneous | Add more than 50 members

    69 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Feb 7, 2025

12. Call Queue members visibility to calls in queue

    43 votes

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    11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

    Deomart Martinez supported this idea  ·  Feb 5, 2025

13. Assign a ringtone to a number or group

    45 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Jan 20, 2025

14. Ability to edit received faxes to add time and date the fax is received.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Jan 3, 2025

15. Ability to forward the calls to an external number but not the fax

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Dec 27, 2024

16. call log data retention

    40 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Dec 19, 2024

17. RC app chat notification

    11 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    We want to know more about this idea! Is this for desktop or mobile experience? Please include screenshots of the notification you would like to extend. Thank you! 

    Deomart Martinez supported this idea  ·  Dec 16, 2024

18. Total numbers of calls connected and answered in analytic reports

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024

19. analytic unanswered calls

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024

20. Push notifications

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart Martinez supported this idea  ·  Nov 25, 2024