Settings and activity

48 results found

1. Ability to disable pop up on the incoming call using RingCentral app

   103 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Apr 2, 2025

2. Retrieve call logs in service.ringcentral.com for more than 12 months

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 31, 2025

3. Add the option to export AI notes and transcripts through the admin portal

   42 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 27, 2025

4. Automatic scoring of calls

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 27, 2025

5. Outbound Caller ID Name on Call Queue

   23 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 20, 2025

6. RingCentral Video Meeting Available in Citrix Environment

   16 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 14, 2025

7. Conference Room for H.323 Supported for RCV

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Mar 5, 2025

8. SMS logs | Check Group SMS

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Feb 28, 2025

9. Tracking or Logs for SMS Messages

   7 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Deomart supported this idea  ·  Feb 25, 2025

10. Call Queue: Simultaneous | Add more than 50 members

    62 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Feb 7, 2025

11. Call Queue members visibility to calls in queue

    37 votes

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    9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

    Deomart supported this idea  ·  Feb 5, 2025

12. Assign a ringtone to a number or group

    44 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Jan 20, 2025

13. Ability to edit received faxes to add time and date the fax is received.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Jan 3, 2025

14. Ability to forward the calls to an external number but not the fax

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Dec 27, 2024

15. call log data retention

    32 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Dec 19, 2024

16. RC app chat notification

    11 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    We want to know more about this idea! Is this for desktop or mobile experience? Please include screenshots of the notification you would like to extend. Thank you! 

    Deomart supported this idea  ·  Dec 16, 2024

17. Total numbers of calls connected and answered in analytic reports

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Nov 25, 2024

18. analytic unanswered calls

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Nov 25, 2024

19. Push notifications

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Deomart supported this idea  ·  Nov 25, 2024

20. Request to used other extension Primary number for Outgoing Fax

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Deomart shared this idea  ·  Oct 29, 2024