Settings and activity

47 results found

1. Allow Administrator to disable "Auto-answer call" feature

   122 votes

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   14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

   Alicia supported this idea  ·  Oct 20, 2025

2. Option to display original callers name on AI transcription during transferred call.

   125 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 20, 2025

3. wrap-up

   32 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 20, 2025

4. Missed calls to queue showing up as "Answered Elsewhere"

   50 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 20, 2025

5. Missed call notifications for IVR menus

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

6. Visibility of missed calls from call queue on the RingCentral app

   67 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

7. Automated SMS Response for Missed Calls

   13 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

8. Auto reply SMS to missed calls

   144 votes

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   Planned  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

9. Need ability to move agents in between queues from phone app

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

10. Ringcx voicemail Email notification includes transcript of the voicemail

    46 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Alicia supported this idea  ·  May 22, 2025

11. Real-Time Queue Status Visibility for Agents

    113 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 22, 2025

12. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

13. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

14. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

16. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

17. Ring CX agents Simultaneous in a que

    9 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia shared this idea  ·  May 13, 2025

18. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

19. Integrate the 'Call' option under contacts to place call from RC

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

20. Outbound Calls to Pull up User records on Hubspot

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025