Settings and activity

43 results found

1. Missed call notifications for IVR menus

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

2. Visibility of missed calls from call queue on the RingCentral app

   50 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

3. Automated SMS Response for Missed Calls

   13 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

4. Auto reply SMS to missed calls

   138 votes

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   Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

5. Need ability to move agents in between queues from phone app

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

6. Ringcx voicemail Email notification includes transcript of the voicemail

   33 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Alicia supported this idea  ·  May 22, 2025

7. Real-Time Queue Status Visibility for Agents

   107 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 22, 2025

8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   87 votes

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   Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 13, 2025

9. Silence Transcribing Announcement

   70 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  May 13, 2025

10. Dashboard for agents and supervisors in RingCX

    68 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    107 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

12. call offers for the longest wait time

    208 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

13. Ring CX agents Simultaneous in a que

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia shared this idea  ·  May 13, 2025

14. Simultaneous Ring option for Call Queues/Skill

    15 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

15. Integrate the 'Call' option under contacts to place call from RC

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

16. Outbound Calls to Pull up User records on Hubspot

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

17. Add "Ask First" Feature to HubSpot Plug In

    8 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature is available today

    Alicia supported this idea  ·  May 13, 2025

18. RingCentral for HubSpot Mobile Experience

    18 votes

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    Under Review  ·  8 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 13, 2025

19. Use HubSpot native dialer for calls

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK

    Alicia supported this idea  ·  May 13, 2025

20. RingCX HubSpot Extension Ability to send SMS

    6 votes

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    0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

    We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

    The Click to SMS feature is now available.

    https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

    Alicia shared this idea  ·  May 13, 2025