Settings and activity
220 results found
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8 votes
Mickey
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6 votesMickey
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10 votesMickey
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14 votesMickey
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7 votesMickey
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An error occurred while saving the comment An error occurred while saving the comment Mickey
commented
I don't seem to be able to adjust the default softkey positions on our Poly E350 phones. I tried creating a new Key Template but the first 5 keys are not able to be moved. We don't use the Intercom feature so it would be more useful to have things like the Forward soft key on the first page.
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28 votesMickey
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101 votesMickey
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An error occurred while saving the comment Mickey
commented
Subject: Group Texting with Call Group Queues
Description
Hello, group texting is not working for our Call Group Queues. Sets up as group text, but then sends out singular and separate texts. Receiving texts from a group text comes in as a singular one.
How can we fix the group texting for our call group queues?
Thank you -
17 votes
An error occurred while saving the comment Mickey
commented
Is there a way for me to get auto translate in russian and spanish on text using my RC app?
Mickey
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20 votes
An error occurred while saving the comment Mickey
commented
Subject: Custom Fax Cover Sheet not Showing
Description
We recently created a custom fax cover sheet and assigned it to “All Staff” users. However, the custom template is still not appearing under the staff members’ fax cover sheet options.
Could you please assist us in making the custom fax cover sheet available to all staff so they can use it when sending faxes?An error occurred while saving the comment Mickey
commented
We recently created a custom fax cover sheet and assigned it to “All Staff” users. However, the custom template is still not appearing under the staff members’ fax cover sheet options.
Could you please assist us in making the custom fax cover sheet available to all staff so they can use it when sending faxes?Mickey
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6 votesMickey
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51 votesMickey
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6 votes
An error occurred while saving the comment Mickey
commented
My Ring Central number is unable to be used with Whatsapp Business when it has worked before.
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5 votesMickey
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6 votesMickey
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An error occurred while saving the comment Mickey
commented
Can't send faxes because they are possibly too large. How can we increase the size limits
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18 votesMickey
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7 votesMickey
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37 votes
An error occurred while saving the comment Mickey
commented
Subject: SMS issue - vendor OTPs failing
Description: We set up a couple of phone numbers to receive incoming texts. While regular texts from a personal cell phone go through just fine, neither number is getting the automated OTPs from our vendors.An error occurred while saving the comment Mickey
commented
Subject: Not receiving vendor OTPs via SMS
Description: Our two configured inbound numbers are not receiving OTP texts from multiple vendors, despite successfully receiving standard test texts from personal cell phones.An error occurred while saving the comment Mickey
commented
Subject: Inbound SMS Issue: Not Receiving Vendor OTPs
Description: We have configured two inbound numbers for SMS, but they are currently failing to receive one-time passwords (OTPs) from several vendors. Standard SMS delivery is working, as testing with a personal cell phone was successful.Mickey
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commented
Subject: Multifactor Authentication Issue
Description
We have users saying they are being forced to use a multifactor authorization app in order to log into the RingCentral application. I need to know how to disable that and set it back to regular text messages. -
50 votesMickey
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40 votesMickey
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An error occurred while saving the comment Mickey
commented
Account owner requested a complete CSV export of all inbound/outbound call logs across all extensions from Jan 1, 2022, to present.
Reason: Legal matter.
Required fields: Date/time, direction, From/To numbers, handling extension/queue, duration, result, and call recording ID.
Context: Client noted the standard portal only retains 12 months of data.
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2 votesMickey
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An error occurred while saving the comment Mickey
commented
Confirm whether RingEX Chat MCP is supported for third-party MCP clients such as Cursor (not only ChatGPT/Claude), and what account or app permissions we need on our RingCentral tenant; and/or
Whitelist / register the OAuth redirect URI used by Cursor’s MCP connector for our account (or tell us the exact redirect URI we should register on a RingCentral app so OAU-109 clears); and/or
Point us to the right team if Labs MCP access or redirect allowlisting is handled separately from standard Developer Support.
I don't seem to be able to adjust the default softkey positions on our Poly E350 phones. I tried creating a new Key Template but the first 5 keys are not able to be moved. We don't use the Intercom feature so it would be more useful to have things like the Forward soft key on the first page.