Settings and activity
125 results found
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19 votes
Mickey
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13 votesMickey
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43 votes
Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
An error occurred while saving the comment Mickey
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10 votesMickey
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9 votesMickey
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13 votesMickey
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10 votes
An error occurred while saving the comment Mickey
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Subject: Notes are not working correctly
Description
Notes for one of our employees is not working when speaking English & Spanish, notes are not being transcribed for Spanish. It's just picking up the Spanish portion.Mickey
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36 votes
See the Language dropdown in the Organization tab in Admin Settings.
Mickey
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An error occurred while saving the comment Mickey
commented
Subject: Notes are not working correctly
Description
Notes for one of our employees is not working when speaking English & Spanish, notes are not being transcribed for Spanish. It's just picking up the Spanish portion. -
15 votesMickey
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10 votesMickey
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6 votesMickey
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13 votesMickey
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20 votesMickey
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31 votesMickey
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15 votes
An error occurred while saving the comment Mickey
commented
Users are unable to sort columns when looking at live reports.
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10 votesMickey
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12 votesMickey
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4 votesMickey
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286 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Mickey
commented
Please also provide the full audit details for the Date covered system-level change, including who made the change, the IP address, endpoint, and audit event ID if available, so we can document it internally.
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11 votesMickey
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I manage a team of 10 CSRs in one call queue. We are set up using the "Longest Idle" call handling option. Given the nature of our business, we would like to give all active queue members the visibility to see who answered every call (whether or not it was routed to them).
We formerly used the "Simultaneous" option and that allowed that visibility. Are we able to get this visibility while remaining on the "Longest Idle" option?