Settings and activity
27 results found
-
5 votes
Mickey
supported this idea
·
-
8 votesMickey
supported this idea
·
-
8 votesMickey
shared this idea
·
-
6 votesMickey
supported this idea
·
-
6 votesMickey
supported this idea
·
-
12 votesMickey
supported this idea
·
An error occurred while saving the comment -
12 votesMickey
supported this idea
·
-
11 votesMickey
shared this idea
·
-
20 votes
An error occurred while saving the comment Mickey
commented
We have a an ex-employee with our company who we would like to setup External Calls to DL/DID for. We would like to forward the calls they are getting to the main company phone number
Mickey
supported this idea
·
-
8 votes
An error occurred while saving the comment Mickey
commented
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory. -
6 votesMickey
supported this idea
·
-
9 votesMickey
supported this idea
·
-
130 votes
An error occurred while saving the comment Mickey
commented
Subject: Spoofed phone numbers
Description
We'd like to report that we are receiving calls from frustrated people saying our phone number called them and then hung up. We have no record of the outgoing phone calls - these would be calls from our extension lines. It appears that someone is using out phone numbers to dial out. Please let us know what we need to do to stop this from happening. Thanks!Mickey
supported this idea
·
-
53 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Subject: Need more than the 6 mos data avail in your reports
Description: I'd like the last 2 years of data please.
Any performance report I run only goes back to aug/sep -
20 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Subject: Set up number in our inventory
Description: Trying to see up a number that we have in our inventory to use for specific calls coming in to our business and identify these calls when they come in with an 88 in front of the number (254-362-5888). When I call to test the line, the phone does not ring and I cannot find ring setting for this phone number.
-
7 votesMickey
supported this idea
·
-
1 vote
An error occurred while saving the comment Mickey
commented
Subject: Message Exports
Description: I am following up to case 30253653 - can you confirm that the message exports from the admin account include all message data - specifically the content not just the logs. Please confirm -
11 votesMickey
supported this idea
·
-
225 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
An error occurred while saving the comment Mickey
commented
Subject: Question about ANI and Five9
Question from customer - is it possible to blind forward 508-895-1000 and 800-244-7592 calls at the carrier level rather than routing through the RingCentral PBX? The reason for this ask is because they are doing an external forward of the calls to the call center Five9. Five9 is requesting the ANI of the initial call. Currently we are being told that the ANI is not being passed as it is a forwarded call. Can you please explain or provide a solution where the ANI will be passed to Five9 for reporting purposes. Please escalate to higher support tier as needed. -
1 vote
An error occurred while saving the comment Mickey
commented
Subject: Voicemail indicator on Yealink phones
Description: During our implementation - the voicemail indicators were supposed to be turned on on the Yealink phones we have.
We have yet to see this indicator show up - even when there is a voicemail on the line associated with that phone.
Contacts Unavailable
Description:
Hello, We have re-setted the phones and updated the configuration and the contacts directory doesn't display on the desk phone. It only shows on the applications.