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381 results found

  1. Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)

    1 vote
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  2. I am looking to set up the following call routing configuration, which I was told is currently not possible:

    I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…

    2 votes
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  3. The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.

    1 vote
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  4. Ability to receive incoming calls for two call queue with one incoming number.

    1 vote
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  5. What is Working;

    If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.

    Here is how we want the mapping set up:
    Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension

    1 vote
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  6. It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.

    1 vote
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  7. They can be able to Create special Key code for call park

    4 votes
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  8. We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.

    Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.

    1 vote
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  9. customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.

    2 votes
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  10. ability to use the digital line to be assigned as a direct number for a call queue

    2 votes
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  11. I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.

    1 vote
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  12. It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.

    1 vote
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  13. In a call queue overflow setup.
    Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.

    creating for Valley Air Conditioning
    UID 451524124 on behlaf of Kristan Ashley

    1 vote
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  14. It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:

    Queue Member 1: 50 % of calls
    Queue Member 2: 25 % of calls
    Queue Member 3: 25 % of calls

    Thank you for your consideration!

    3 votes
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  15. It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call

    2 votes
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  16. RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.

    3 votes
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  17. 3 votes
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  18. Overview:
    Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.

    Issue:
    Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.

    Suggested Solution:
    Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)

    Benefits:
    Tailored Efficiency: Aligns with our workflow for enhanced productivity.
    Promotes Proactive Behavior: Encourages desired user actions without penalties.
    Versatility: Broadens Call Queue applicability for diverse operational…

    4 votes
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  19. Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.

    4 votes
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  20. The client is requesting to have an option to manually choose specific extension to receive calls from call queue.

    1 vote
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