256 results found
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Inqueue Callback: Changing Number Confirmation Prompt
Inqueue Callback: Changing Number Confirmation Prompt
Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.32 votes -
Call Queue Wait Settings - wait time
several customers are asking to have a longer wait time on queues.
currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min24 votes -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
17 votes -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.18 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
17 votes -
Add the ability to push custom rules for Call Queues to the call Queues template
As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.
If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…
21 votes -
Callback Queue Languages
The callback queue recording is only available in English. This should be available in multiple languages to account for various language requirements. We have a need for a French version in RingCX.
8 votes -
Get alert when a call queue is empty or without any online person
There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.
6 votes -
2 Different RingCentral accounts logged in to 1 RingCentral app
Customer wants his 2 different RingCentral business account to be signed in at the same time to one RingCentral app so he can answer calls from both account into 1 app only.
4 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
10 votes -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
12 votes -
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
4 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
7 votes -
Missed call notification on Call Queues even the call is answered
Implement missed call notification if someone already answered a call from Call Queues
3 votes -
Ability to receive a call back when you reach the front of the call queue
Instead of the caller waiting in a call queue on the phone, have the ability for them to use a key press that keeps their position in the call without them having to be on the phone. Then they receive a call back from the call queue member when their call reaches the front of the call.
4 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
Hide caller's phone number for call queue calls
Hide caller's phone number for call queue calls
4 votes -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
5 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
9 votes -
Ring the members while in a call
Have the ability to ring all call queue members while in an active call.
7 votes
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