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  1. currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number

    1 vote
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  2. Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.

    1 vote
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  3. Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?

    4 votes
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  4. Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    2 votes
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  5. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

    1 vote
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  6. Allow an option to set a specific schedule for a call queue call pick up member.

    2 votes
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  7. Allow an option to set a specific schedule for a call queue call pick up member.

    1 vote
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  8. Need to have the ability within the RingCentral desktop app to view real time analytics. This will give employees the ability to understand how many other calls are waiting to be answered as well as understand who else may or may not be logged into the call queue.

    1 vote
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  9. These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.

    Here are the details:

    Purpose: To track incoming calls generated from marketing campaigns

    Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.

    1 vote
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  10. Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.

    1 vote
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  11. Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.

    1 vote
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  12. When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    9 votes
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  13. Callers in the call queue that has no caller id or anonymous calls should go directly to voicemail so we can give them a call back, instead of blocking the number

    1 vote
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  14. the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.

    1 vote
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  15. It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.

    2 votes
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  16. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

    1 vote
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  17. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.

    1 vote
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  18. We desprately need more than 15 mins wait time in call queue. At least 45 min at very minimum

    1 vote
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  19. Preconditions:
    A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
    &
    B: The call queue setting: "Maximum concurrent calls per member" is set to >1.

    Scenario:
    There are 6 users in many simultaneous call queues.
    All users use the Messaging feature and can see each other's RC App status.
    Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
    - As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…

    2 votes
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  20. When users are logged in to the Hot Desk phones and then set it to DND, the status of the user in the call queue does not change. It only changes when the phone is assigned to the user directly. It does not synchronize with the user's status as the hot desk phone is not directly associated with the extension. The RingCentral System should be able to allow the hot desk phones to synchronize with the user's status in the call queue for them to not have to log in to the application or web portal every time they need…

    2 votes
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