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381 results found

  1. Need to have a single PickUp button that can pull any call that is directed to any Queue

    4 votes
    0 comments  ·  Call Queues  ·  Admin →
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  2. The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.

    2 votes
    0 comments  ·  Call Queues  ·  Admin →
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  3. ability to retrieve deleted voicemails from call queue groups and for each users inbox

    4 votes
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  4. We have a use case where the users are backups for a large number of call queues (calls do not ring to them).

    They need more than 10 Call Pickup Buttons, especially on the Desktop App.

    2 votes
    1 comment  ·  Call Queues  ·  Admin →
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  5. The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.

    1 vote
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  6. When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.

    1 vote
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  7. We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.

    1 vote
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  8. Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.

    1 vote
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  9. when a call comes in, you cannot see who or what extension has answered the call.

    2 votes
    0 comments  ·  Call Queues  ·  Admin →
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  10. If the members of the CQ is on DND they want the call to be transferred direclty to the call queue

    1 vote
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  11. We would like to trigger a website when a Call Queue extension is called.

    2 votes
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  12. Have the ability to set the Queue management list in Alphabetical order

    2 votes
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  13. Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.

    1 vote
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  14. When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.

    2 votes
    0 comments  ·  Call Queues  ·  Admin →
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  15. For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.

    1 vote
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  16. User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call

    1 vote
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  17. Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.

    2 votes
    0 comments  ·  Call Queues  ·  Admin →
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  18. 1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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  20. Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

    66 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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