241 results found
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Ability to detect if user is having an outage and set the ring setting to DND
Ability to detect if user is having an outage and set the ring routing to DND or transfer the call to another extension or external number.
1 vote -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
2 votes -
Inqueue Callback: Changing Number Confirmation Prompt
Inqueue Callback: Changing Number Confirmation Prompt
Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.20 votes -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "2 votes -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
1 vote -
Interrupt Audio with the order of the caller.
The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled
We need our callers to be forwarded to the main number when…
4 votes -
Customize option for voicemail notification from call queues
Customize option for voicemail notification from call queues
2 votes -
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
1 vote -
Hide caller's phone number for call queue calls
Hide caller's phone number for call queue calls
4 votes -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
Assign a user extension to receive the miscall in Call Queue
To avoid confusion, it's better to assign a dedicated user extension to receive a miscall in a certain call queue.
1 vote -
ability to see who picked up an incoming call
when a call comes in, you cannot see who or what extension has answered the call.
1 vote -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
15 votes -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
1 vote -
forward call to another extensions voicemail
When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.
2 votes -
Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
3 votes
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