400 results found
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Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
21 votes -
ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
2 votes -
Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
3 votes -
Send SMS or Email notification if a change was made on a user call queue status
It would be essential to have a notification via SMS or Email if a change was made on a user's call queue status
1 vote -
Add expanded view under detailed call log for call queue
Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.
Please check comparison on the uploaded files.
4 votes -
external call forwarded to call queue
Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue4 votes -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Deskphone Forwarding Call Queue Setup
The customer has 2 deskphone and has an idea to have the other call forward going to his other phone if the first phone is on call if the call comes from the call queue. I hope we can add another deskphone with the same extension from the call queue to have the forwarding work.
1 vote -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
3 votes -
3 votes
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Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Have customer put them self in a park location if no users can answer the call.
When a customer calls the main company line, and there isn't anyone available to take the call it would be nice if the customer could Press 1 to remain on hold (park location) or press 2 to leave a voicemail. The only workaround that was just explained to me is that instead of the user going to a park location they just get rerouted to the main company line and it rings on every users line. That seems like it would be frustrating for the client. Why couldn't they just place themselves on hold until a user is able to…
1 vote -
Need DND to work with call queue pickup
Currently when a user is in DND state but they are part of a call queue pickup, calls from the call queue pickup queue will still ring through to the user.
We need DND to communicate with BLF notification service so that DND is working as expected - with no calls coming through to users in a DND state.4 votes -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
5 votes -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
1 vote -
Limit on Number of Call Queue Pickup Groups Should Be Increased.
We have a use case where the users are backups for a large number of call queues (calls do not ring to them).
They need more than 10 Call Pickup Buttons, especially on the Desktop App.
2 votes -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
17 votes -
Ring the members while in a call
Have the ability to ring all call queue members while in an active call.
9 votes -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
Call recording message in spanish
Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers
6 votes
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