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241 results found

  1. Call Queue Analytics > Agent "accepting calls" time tracking

    Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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