3061 results found
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Call Queue Member Change Status Visibility on Portal and Analytics
Account type: RC Office
A brief description of the business : not discussed
A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…2 votes -
Consistency when Copying Call queue
When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After hours" and "Business Hours" copy across differentlyIn the Template Group, Both areas have "This call queue" selectedThe "Business hours" section copies over as expected as "This call queue." However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"This should copy over the same way in both areas. ("This call queue") This…
2 votes -
Accessing web portal with enabled Anti-virus and Firewall
Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
2 votes -
Ringcentral should have a global push option where i can change all of the users settings at one time.
such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
1 vote -
The ability to manually refresh data in ringcentral analytics
I want to do this when I run into issues and doing some test
1 vote -
allow changes to meeting e-mail template
The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
1 vote -
Passing an Opco identifier in URL's
The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.
1 vote -
Call Log differentiate between READ and UNREAD calls
When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature
1 vote -
The call recording should get start as soon as the call hits the Ringcentral portal, say company site.
.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
1 vote -
Generic Key Presses
My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
1 vote -
Admin Portal Speed Improvement
This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
2 votes -
Reference number on sent fax
Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
1 vote -
Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes -
Logged in support experience for premium support customers
It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.
1 vote -
Enumerate a limited number of users to reduce page load times
We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?
1 vote -
allow user to keep the forwarding number when a custom answering template saved
Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.
1 vote -
Audit changes to settings like Directory Integration
Audit changes to settings like Directory Integration, currently changes to this setting aren't audited
1 vote -
Reporting - Recorded Calls Report
The request is to be able to see which users are being set to record calls either inbound, outbound, or on demand.
1 vote -
Application Management: Mass Installation and Configuration for Windows
The request is for more seamless configuration options in Active Directory.
7 votes -
Discontinue (1) Manager has Full Access to Call Queues - Admin Portal
Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…
1 vote
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