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  1. We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    17 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
  2. More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
    - Access to modify Hours Of Operations
    - Access to Call Queue voice announcements but
    - No ability to modify the members of the CQ
    Currently there are two options
    - Access to Call Queue messages only or full access.

    16 votes

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  3. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    7 votes

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  4. Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.

    8 votes

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  5. It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    83 votes

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  6. cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number

    3 votes

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  7. We are using FastFax Integrations and we would like to send RC Fax through FastFax.

    10 votes

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    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  8. In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…

    2 votes

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  9. Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD

    58 votes

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  10. 10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product

    1 vote

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  11. please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

    1 vote

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  12. Syncing Pipedrive contacts to the RC app

    1 vote

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  13. Please consider integrating with Service Fusion CRM.

    1 vote

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  14. Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.

    28 votes

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  15. be able to support setting up textel integration instead of just referring to textel support

    1 vote

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  16. most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

    2 votes

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  17. Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.

    1 vote

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  18. Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    80 votes

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  19. I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

    16 votes

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  20. Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote

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