4921 results found
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Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
28 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
31 votes -
Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
23 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
23 votes -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
43 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
25 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
31 votes -
Auto-Answer Calls
We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.
5 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
14 votes -
increase fax attachment limit
increase fax attachment limit to 50 to 100Mb
10 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
14 votes -
Allow for Three Sections in the Call Queue Display Settings
Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
15 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
26 votes -
Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
121 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
102 votes -
Sync contacts from system and apply this to all Yealink devices on account.
When you import contacts from portal site, it should automatically sync with all Yealink devices
15 votes -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
12 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
36 votes -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
7 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
13 votes
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