Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

145 results found

  1. 2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  2. On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?

    6 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  3. On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  4. Current Behavior:
    When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."

    Customer Request:
    The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  5. I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  6. Ability to rearrange or customize icons in the HUD.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  7. Ability to set up call park on a manually provisioned desk phones

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  8. Align RingCentral desktop (RC Phone) and web app treatment of status.

    Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  9. It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  10. The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.

    Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  11. Ability to view the missed calls that agents already called

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  12. Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  13. Need Public Parking in HUD

    22 votes
    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  14. The client only shares the direct line with their customers, not the delegated number. When following the steps provided on the support site to configure delegated lines, calls made to the owner's direct line are received directly by the owner and are not forwarded to the delegated number. To ensure both the owner and the delegate can receive the call, additional steps need to be taken beyond what’s currently outlined in the support documentation.

    Steps to Set Up Call Forwarding to a Delegated Line when calling the diret line :
    Log in to the Admin Portal with admin access.

    -Go…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  15. When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  16. Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  17. Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  18. Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  19. Park Location feature should be available in both desktop and mobile app where users can toggle it off and on

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  20. Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?