103 results found
-
Customize shared lines name on phone screen if it's been used to multiple devices
Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.
2 votes -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
VM Issue
My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…
1 vote -
Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
4 votes -
Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
1 vote -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
3 votes -
Delegate Additional Feature
We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.
1 vote -
Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD
Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling
3 votes -
Bring back the pre 2024 HUD on the desktop APP
Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD
3 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
2 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
2 votes -
Call Monitoring Click From App to Desk phone
When you select call monitoring from the app, the feature will be routed to your desk phone. Initiate Initiate the call monitoring from the RC App then it will relay to the Desk phone.
2 votes -
2 votes
-
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
22 votes -
Sync the Presence Setting from Deskphone to RingCentral App
Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.
2 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
11 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
10 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
1 vote
- Don't see your idea?