103 results found
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Combine HUD and APP into one app
Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
154 votes -
HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes -
Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
90 votes -
Call queue groups should also be visible on the HUD
Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
66 votes -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
49 votes -
Folders or Subcategories within the HUD Feature
Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular moment or day. All user's who use the HUD feature would benefit from an additional features like this.It would simply work exactly like Folders under the Message tab. Have the ability to add new Folders, name the Folder, place extensions in the Folder, and move the Folders' orders.
46 votes -
Looking to see Custom Status in HUD without having to click the profile picture
Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.
46 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available! Please ensure you are on the latest version of the app. -
Add AWAY Option for chat
We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
41 votes -
Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone
I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
33 votes -
Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone
Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)
27 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone. -
Include the ability to sort contacts alphabetically in the RingCentral app HUD
The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
24 votes -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
22 votes -
Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)
Customer would like when scheduling a meeting that the presence indicator can be automatically set to DND rather than in a meeting. When in a meeting calls can come through and disrupt the user which isn't a good experience.
19 votes -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
16 votes -
Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
14 votes -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
13 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Call Park Ringing | Add option to not ring on everyone's phones when a call is parked
Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.
13 votes -
Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"
Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park
12 votes -
HUD columns
Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
12 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
11 votes
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