289 results found
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1 vote
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Voice mail notifications - audio attachments on by default
I understand that RC may want to reduce its bandwidth use, but please bring back the default setting for audio files to be attached to emails. The text translation of messages is mostly inaccurate. If RC is not going to bring back the default setting (as it was 3 years ago), please make the ability to switch this back on more intuitive than then hidden steps required (go to Notifications tab > Messaging Notifications > Change Basic to Advanced Settings > click Customize Notifications for Voicemail Messages > tick the box to attach the file). Our expectation is that this…
1 vote -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
1 vote -
Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.
Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.
1 vote -
In the phones section, have a "Select All" button to delete all calls in the list.
In the phones section, you can click on the pencil to select which calls to delete. It would be nice to have a Select All button to click to save time clicking each one to delete. Or make it function so you can click on one, use the shift key to select all the way down to the next item you click?? Either would be great and be a big time saver! Thanks
1 vote -
I.D Caller Solutions
Can there be a feature to use when making outbound calls to my client's customers where my business name doesn't show up on their ID caller but instead just a number. I offer call services in business but I have to go through extra measures to make calls i.e make my number private which most people don't respond to when private or using a client's Google Voice account.
1 vote -
Add Launch external app or website on DeskPhones
Add Launch URL capability on DeskPhones as well - currently only works on Desktop and Web App
2 votes -
Auto Dial missed call numbers.
An option to create a rule that automatically assigns missed call numbers to a specific user, who will then be automatically dialed by the system as soon as they come online.
1 vote -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
9 votes -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
1 vote -
DND Sync between RingCentral app and Mitel Deskphone
When DND in a Mitel Deskphone is turned on, it should be sync with RingCentral app and viewable by other Presence Key on other deskphones. This also seems to affect other phone models rather than Mitel.
2 votes -
Setting up how many times the phone will ring before forwarding
I used to be able to do it. I would set up how many times it could ring before it forwarded. If I set it for 7 rings, the faxes would go through before the call was forwarded.
1 vote -
Park and Page
In the Desktop app, we would like the option to park and page that is similar to what shows up in the mobile app. I don't understand why the desktop app does not have this feature. Instead it has Park and Send Message.
1 vote -
Permanently Delete Free DL in each User Extensions/ Edit Primary Numbers In Bulk/ Template Setting
I am creating this feature request on behalf of our customer. There was an existing direct number on our RingEx user extensions and it comes with FreeDL/ softphone where in the admin portal shows the soft phone as primary number (soft phone number and direct numbers are different number). If there's a way to delete the soft phone or if there's a way to assign primary numbers in bulk setting so we don't have to do it manually.
2 votes -
multiple numbers on 1 device
We need to have multiple numbers on one device. Limited or Full license would be fine but we need to have the ability to have several DID numbers to show up on one phone so one person can answer it.
1 vote -
Call Logs Sychronization for Manually Provisioned Desk Phones
Ability to keep call logs history after manually re-provisioning Yealink Cordless phones due to firmware updates
2 votes -
Make all of the customer's phone numbers accessible to the admin
Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!
1 vote -
Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
1 vote -
A great product feature enhancement would be the ability to record multiple voicemail away messages.
A great product feature enhancement would be the ability to record multiple voicemail away messages. This would allow me to have separate messages for when I’m temporarily away from my desk or out for a day, and another for when I’m on vacation. This enhancement would provide employees with a clearer understanding of my availability and whether they need to contact someone else in my absence. As far as I can tell, the only option right now would be to record over my normal away message and rerecord whenever I'm on vacation and I'd prefer to not have to do…
1 vote -
Option for the user to choose the password set on their deskphone
Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned
11 votes
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