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204 results found

  1. Text from the same main user number

    we are unable to text from the main line

    370 votes
    62 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  2. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end users to use the RC App or RC Phone App walking them through adding the custom cover page, and using the application to send faxes. We'd prefer to use SMTP / email to send out faxes, but then it reverts to using the templates provided by RingCentral. Currently it is 'Contempo' but it does…

    290 votes
    Planned  ·  94 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Separate ring for Desktop app and Mobile app

    Call Handling & Forwarding to separately ring Desktop & Mobile Apps

    200 votes
    28 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Call waiting for queue calls

    There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.

    162 votes
    40 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  5. Use the app in conjunction with a physical phone

    Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.

    158 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Ability to Schedule Text Messages

    For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…

    155 votes
    23 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    142 votes
    Planned  ·  43 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Auto reply SMS to missed calls

    I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.

    131 votes
    Planned  ·  25 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Allow multiple users to respond to the main number texts

    when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

    131 votes
    Planned  ·  14 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Add an audio tone for calls being transferred

    My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.

    130 votes
    Planned  ·  26 comments  ·  Admin →
    How important is this to you?

  11. Out of office auto reply to text messages

    We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.

    115 votes
    Planned  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Differentiating Ring Tone for Incoming Calls

    We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.

    106 votes
    Planned  ·  22 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Conference Call: Drop/Remove individuals during call

    The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.

    98 votes
    7 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.

  14. Desk Phone and Desktop application Sync

    It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application

    98 votes
    Planned  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Call Queue - Ability to turn off missed call tagging

    We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.

    93 votes
    Planned  ·  10 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Company-Wide Contact List

    It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…

    84 votes
    Planned  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Give a reminder when calls are in Park

    Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    73 votes
    Planned  ·  18 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Company Phonebook for all users from one single upload

    It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…

    65 votes
    Planned  ·  8 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  20. Ability to remove/hide users from the directory/contact list

    The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.

    62 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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