Please add a notification alert setting for incoming calls while engaged on a call for the RC app. This is both for direct calls and call queues

When you are on a call in the Desktop App and additional calls come in, it would be ideal to have an option to set the ring to silent for the additional incoming calls. It is distracting when you are speaking to a caller for the ring to come over top of the conversation.

When I am on the phone with someone using the RC web phone app, the second call rings in my headset at the same volume as the conversation I am currently on. That is very distracting. I should have a setting where I can SEE that I have a second call incoming but not have to hear it. When this happens I cannot hear a lot of what is being said in my currently conversation.

Currently, if you are on a call, and another call comes in, the device you are speaking on will not ring but rather a soft beep or a buzz for the mobile app. However, if you have multiple devices all set to ring simultaneously such as the desktop app, mobile app, and desk phone (as all of my users do), then the other 2 devices will audibly ring (sometimes loudly) which is distracting. It would be helpful if ALL devices would recognize that you are on a call, and ALL of them would silence the incoming call sound, instead of just the one device you are talking on.

silence incoming calls for desktop app for a specific user

the ring is annoying when i'm in the call then there's call coming in and rings the RC glip