Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The fact that there is no built-in capability to manage holidays is a major oversight.
Paul
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
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HD Managers line
commented
Posting in behalf of the customer.Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday