Ability to **respond** to short code SMS messages.
I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
Eugene's
shared this idea
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Jonita
commented
Please add functionality that allows the user to respond to a text message sent from a short code number. When I receive a text message from a Short Code number that requires me to respond, the RingCentral application gives the following errors. Mobile App Error: "Cannot send message - Your extension had been eliminated from the department of this thread. To send a text to the department, please create a new one." Desktop App Error: "Text to this Service is Not Available" The error message from the Mobile App made no sense at all, so I tried the desktop app which is more user friendly. I tried to reply to several text messages from different short code numbers and they all failed to send.
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Adriana
commented
SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.
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Or
commented
Today we can use your app to text 10 digit phone numbers but not short codes. Please update your app to allow texting to short codes too.