SMS/Text Templates
Be able to set up text templates for recurring texts used by team members
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Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
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Cole commented
Honestly. My team went with another texting platform because of the ease of access and simple time savers like templates.
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Yes, the product team has put the request in the backlog. We will start analysing the requirement soon. Thank you everyone for voting for the request.
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Amel commented
2 years in queue. Any progress with this? This feature would benefit everyone.
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Jesse commented
By the way, ideally the templates are accessible from mobile and desktop app. Thank you!
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Jesse commented
Really need this feature for our team... huge time saver!
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Amy commented
We send text messages to patient's to remind them of appointment times and requirements, normal lab values, etc. It would be nice to have a way to write these up ahead of time and save them to send so that all of our staff is sending the same messages.
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Jeremiah commented
Would love to see this become a reality! Interfacing with customers all the time and just need a drop-down menu with pre-typed replies to choose from. Would save SO MUCH TIME!!
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Brandon commented
Any update on this? I am looking into all kind of options for templates.
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Shefali commented
It would useful to have templates for frequently used texts.
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BEAR commented
Saved list of quick replies instead of retyping same replies over again, AirBNB has quick replies and is a real time saver
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Roberson commented
Any update on this suggestion?
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Office commented
I have used Zipwhip for several years, they have a very convenient feature that allows admin to save SMS Templates with placeholders so that we can repeatedly send the same message as needed.For example, a Template named "Prescription Reminder":Hi [First Name], it's time to update your prescription. Dr. Holcomb has availablility next week to see you. Let's get you booked!This Template can be chosen from a dropdown and sent to multiple people with 1 click as an anonymous group message.This feature does not exist in RingCentral, I have talked with support several times.Thanks.
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info@internetcafe.games commented
Your sms tool needs a template feature built in. This would save us a ton of time.
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Lance Jenkins commented
Has this been done? Would be a great feature.
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John Ramirez commented
Adding a SMS template for sending and receiving SMS on RingCentral
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Kristoffer commented
Text snippets are common functionality for any modern communications platform. They save the user a lot of time typing routine greetings, responses, or fairwells. Currently, the text messaging screen only has an icon for attaching a file or inserting an emoji. Next to that, it would be ideal to add an icon for text snippets that insert pre-defined text blocks. The user should be able to associate a keyboard shortcut with the text snippet to create even greater efficiency. I have included three screen shots from our online chat client that shows the Quick Response setup screen, the icon from the chat page, and the menu to select and insert from.
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Thomas commented
Many situations require repition and this functionality would be very useful
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Jessica commented
During texting, it would be great to have preset messages to choose from when several clients are texting in at one time. Such as, one moment pleas.
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Dr. Lorne commented
I would like to be able to make text templates to send out to my customers.
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Lars commented
Very frequently clients ask the same questions and I have the same exact response or need to send the same link. Other text providers allow canned responses or have text templates making it easy to send texts.Right now: Our company has a canned response text message Google doc that we have to copy and paste from which takes too much time and if you're using the mobile app it's such a pain. PLEASE PLEASE PLEASE consider. This should be a staple. I just came from Salesmsg and this was by far one of THE BEST features