caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
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AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
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Michael
commented
Would be great if the Idea could be implemented asap. When you work with call queues, it's very helpful to know, who is calling you.
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Jess
commented
When a call is forwarded to me from an executive's missed phone call, there is no indication that the call is coming from an executive's line. If we were aware that the call was being forwarded, I would answer it differently than if someone dialed my number directly.
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Kevin
commented
have the inbound caller ID and the called number showing at the same time