DND Reporting
There needs to be a way to determine how long and how often each individual extension spends on DND. This report also needs to consider business hours as to not ding the individual for DND after hours
Kate
shared this idea
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Shaun
commented
I have requested this a handful of times, it would be a massively helpful stat to have to hand through the API to display efficiencies.
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Mac
commented
This NEEDS to be implemented into RC's Analytics and reporting. They have the data, they must give us the means to view and download this data.
Our current workaround is via Geckoboard, which we use to view many of our metrics throughout the organization. They somehow have DND status (real-time) as part of their library of RC metrics that they can pull from RC and display.
If Geckoboard can pull the data from RC, then surely RC can give us the real-time DND status of each user and the user DND history.
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Abel
commented
DND please a big part on KPI's very shock it's not part of your business metrics.
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Edward
commented
Having to monitor this through the audit trail is a pain.
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David
commented
I agree. This is something we would like to be implemented and looking online, a lot of other businesses as well.
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Trevor
commented
Additionally, the ability to monitor the DND status of the physical phone, not just the app settings would be very valuable.