Option to Automatically place call queue members to available status
We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings
Roland
shared this idea
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Hannah
commented
Agents regularly receive missed call notifications after logging out or wrapping up their shifts because their status within assigned Call Queues remains active in the system, despite being logged out.
Scheduled Queue Availability: Allow admins or users to define working hours for Call Queue membership, automatically toggling agent queue status on/off according to their schedule.
Shift-End Countdown Pop-Up: Display a visual alert near the end of an agent's scheduled hours (e.g., "Your working day is ending. Queue availability will switch off in 30 seconds") complete with a countdown timer before automatically setting status to inactive.
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Steve
commented
Has there been any movement on this at Ring Central? Would love to see this feature.
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Michael
commented
I second the motion on Roland's comment.
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Michael
commented
We agree with Roland. As our users sign in/out of the queue during one shift, the next time they login during business hours, the queue should default back to Active.