What is very important is that when you call during normal business hours and you don't speak to someone and you hang up it logs it as a missed call but after hours it doesn't log it as a missed call but under the admin portal under analytics it does log it as a missed call but it's critical that we know who's calling and the missed calls when somebody calls and doesn't leave a message after hours it needs to show as a missed call that's just a basic requirement and it should be something you can easily fix because it is showing under the analytics log under the ring Central Admin portal

During business hours, when someone calls and hangs up before speaking to anyone, the RingCentral app shows it as a missed call. That is correct behavior.

After hours, when someone calls and hangs up without leaving a voicemail, RingCentral Analytics in the Admin Portal still correctly shows the call as missed. So the system clearly knows it was a missed call.

The problem is that the RingCentral app does not show that same after-hours event as a missed call. That creates a serious operational gap because the business owner or team may never see that a real caller tried to reach the office after hours unless they manually dig through Admin Portal analytics.

That is not just a reporting preference. It is a lead response, patient care, and revenue issue.

Here is the clean version to post on the RingCentral Ideas board:

RingCentral App Should Show After-Hours Missed Calls That Already Appear In Admin Analytics

RingCentral currently has an important visibility gap with after-hours missed calls.

During normal business hours, when someone calls our main business number, does not reach a person, and hangs up without leaving a voicemail, the RingCentral app correctly shows the call as a missed call.

However, after hours, when someone calls the same business number and hangs up without leaving a voicemail, the RingCentral app does not show that call as a missed call.

The confusing part is that the Admin Portal under Analytics and Call Logs does show the same after-hours call as a missed call. So RingCentral is already detecting and classifying the event correctly at the account level. The problem is that this missed call is not being surfaced inside the RingCentral app where the team actually works.

This creates a major business problem.

A missed call after hours is often a high-intent caller, a prospective customer, an existing patient, or someone who needs timely help. If they do not leave a voicemail and the missed call does not appear in the RingCentral app, the team may never know they called unless someone manually checks Admin Portal analytics. That is not a practical workflow for a real business.

The RingCentral app should display all missed calls to the main business number, including after-hours missed calls, even when the caller does not leave a voicemail.

At minimum, RingCentral should add a setting that allows admins to choose where after-hours missed calls appear, such as:

Show after-hours missed calls in the RingCentral app

Show missed calls from the main company number

Show missed calls from auto receptionist after-hours routing

Show missed calls from company-level call handling

Show missed calls even when no voicemail is left

The key point is simple: if RingCentral Analytics already identifies the call as missed, that missed call should also be visible in the RingCentral app.

This is not just a reporting issue. It affects customer service, lead response, patient communication, and revenue. Businesses should not have to check Admin Portal analytics manually to discover after-hours callers who hung up without leaving a message.

Requested improvement:

Please make after-hours missed calls that appear in Admin Portal Analytics also appear as missed calls in the RingCentral app, or provide an admin setting that allows company-level missed calls to be surfaced in the app for selected users, managers, or call queue members.

I am also experiencing issues with missed calls, pretty much the exact same situation as everyone's comments below mine. We appreciate the emails but it's not efficient for businesses. I've made a list of the issues we've also experienced from previous comments:

This feature should be allowed on the application or it defeats the purpose of the app.. I can use the phone lines from comast better if this feature does not get rolled out!

We have also been experiencing issues with missed calls, pretty much the exact same situation as everyone's comments below mine. We appreciate the emails but it's not efficient for businesses. I've made a list of the issues we've also experienced from previous comments:

- We are ringing the same numbers that some users already called back
- Lower work performance and customer satisfaction by calling them multiple times or not returning the call all together, thus creating more admin roles to monitor calls, and losing out on business opportunities by delegating time towards this
- Emails of missed calls, doesn't show up on the app and creates confusion
- No unified section to show missed calls between all users (if a small company in particular)

This is a feature that is important to businesses, especially those who offer emergency options for customers. Surprised to see this has been ongoing since 2023...

it's very important feature for any company to keep track of calls

We are often last option for emergency surgery for pets. It is crucial that we are able to see who is calling us when we are out of normal business hours.

Please add this feature back to the call logs. This is helpful to know who takes and misses the calls.

Need this badly, thanks

very important for efficiency of service and communication

+1 Previous posters explained perfectly why this is needed.

This is vital to see if someone else has answered a call, it is not useful for it just to show missed call. How would we know to call someone back ?

This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!

This is very important feature to improve team performance and customer experience not calling them multiple times or not returning the call all together. IT team is now tasked with creating reports of these from the calllog on a timely basis so the business teams can function efficiently.

My problem is if its in a call queue and was answered, it should not show missed call on all other phones that did not answer. If call was answered in the queue no phones should be notified a call was missed.

This feature needs to be approved! It helps companies employees without having an admin always emailing or sending the calls to the employees.

Simultaneous ring has an overflow pickup group. Show the missed calls from the pickup group in a unified missed calls.

In Addition To This Request:

Issue / Customer Request:
Missed Call Report - Where In - It was Being Called Back by another User
- We are ringing the same numbers that some users already called back
- We would like to have a report on the app - where it should say that the missed call numbers have been Called Back

Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app.
Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our call center. Now, we want to be able to monitor that call queue for all the calls that are missed in the most convenient way possible. Is there a way to see their call history live to monitor any missed calls via ringcentral app desktop or mobile?