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Visibility of missed calls from call queue on the RingCentral app

We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who are part of call queues, this feature would allow them to easily identify and manage missed calls from these queues. The app would display the queue name or number associated with each missed call.

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Michael Valenciano shared this idea  ·   ·  Report…  ·  Admin →
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  • Ondrej commented  ·   ·  Report

    +1 Previous posters explained perfectly why this is needed.

  • Donna commented  ·   ·  Report

    This is vital to see if someone else has answered a call, it is not useful for it just to show missed call. How would we know to call someone back ?

  • Kathan commented  ·   ·  Report

    This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!

  • Siva commented  ·   ·  Report

    This is very important feature to improve team performance and customer experience not calling them multiple times or not returning the call all together. IT team is now tasked with creating reports of these from the calllog on a timely basis so the business teams can function efficiently.

  • Andi commented  ·   ·  Report

    My problem is if its in a call queue and was answered, it should not show missed call on all other phones that did not answer. If call was answered in the queue no phones should be notified a call was missed.

  • Spanish Tax commented  ·   ·  Report

    This feature needs to be approved! It helps companies employees without having an admin always emailing or sending the calls to the employees.

  • Dave commented  ·   ·  Report

    Simultaneous ring has an overflow pickup group. Show the missed calls from the pickup group in a unified missed calls.

  • Rosemarie Garcia commented  ·   ·  Report

    In Addition To This Request:

    Issue / Customer Request:
    Missed Call Report - Where In - It was Being Called Back by another User
    - We are ringing the same numbers that some users already called back
    - We would like to have a report on the app - where it should say that the missed call numbers have been Called Back

  • Corporate commented  ·   ·  Report

    Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app.
    Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our call center. Now, we want to be able to monitor that call queue for all the calls that are missed in the most convenient way possible. Is there a way to see their call history live to monitor any missed calls via ringcentral app desktop or mobile?