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IVR Auto Recept Programmable Timeout and Destination Programming

We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

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AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Rod commented  ·   ·  Report

    This is especially important when customer selects say a hours or directions, after it plays immediately send them back to menu they came from, our off hours we play a brief message and send them to answering service, playing message 3 times before being sent is poor customer service, especially in HealthCare with a patient having to wait that long to get to talk to someone that could be in a panic.

  • Katherine commented  ·   ·  Report

    This was a standard programming feature with Mitel/ShoreTel AA menus and the capability is greatly missed in RingCentral.

  • Disconnect Call commented  ·   ·  Report

    Yes, this is a critical and basic feature to have! We have customers that are migrating from Mitel Connect and they expect this feature to be available!