Auto-Answer Calls
We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.
Chris
shared this idea
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Alexander
commented
agreed, need the ability to control on/off access at the admin level and not the agent level.
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Jake
commented
Agreed. This needs to be a feature, where you can turn this on/off globally, as well as individually, AND have a tracking/audit capability.
We leverage the heck out of RCEX, but this creates internally an unfair advantage and it really phard to determine or track if a user enables this. If a person taking calls gets a bonus commensurate with how many calls they take/sign, this create a significantly unfair advantage for one over another and we can't track it?? That need to be changed as soon as possible.
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Jose
commented
need to have this feature to track users who Turns On or Off Auto Answer.
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Shulem
commented
7184908473
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Theresa
commented
SF case no. 16821299
https://rc.lightning.force.com/lightning/r/Case/5002H00001S2dZLQAZ/viewCompany: 3BG Supply Co.
RC UID: 65595364 (51 lines)
Current Total MRR: USD 2,427.07Contact name: Sarah Winling
Contact email: sarah@3bgsupply.com* Administrator of the account would like to have an option in the RingCentral App Administration to turn-off the Auto-Answer feature for all users