Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.
Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
Junnar
shared this idea
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Andrew
commented
When they were initially creating this feature, who's idea was it to not allow texts from the main business number to appear on the mobile app? Texting is essentially a basic mobile device function and there is no reason why we shouldn't be able to get our texts on our mobile app. What kind of a company is this that doesn't think of basic common sense???
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KaNard
commented
WE NEED THIS TO WORK ON MOBILE
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Reggie
commented
This is a great idea and should be implemented as soon as possible. We use RingCentral mobile apps for calls and texts all day everyday. We respond to text messages from our customers as a team and so the ability to see and share each conversation is very important.