Improve SMS Shared Inbox Visibility Across Assigned Users
Request to enhance the SMS Shared Inbox feature to allow all assigned users to view full SMS conversation history, including messages sent and received by other team members within the same shared inbox.
Currently, users (e.g., Ext. 101 and Ext. 102) can only see their own sent messages and not the responses or messages sent by other assigned users, resulting in fragmented and one-sided conversation views.
This improvement would help prevent duplicate responses, improve team coordination, and provide a complete conversation history for all users assigned to the shared inbox.
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Cedric
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