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  1. It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.

    1 vote

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  2. In a call queue overflow setup.
    Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.

    creating for Valley Air Conditioning
    UID 451524124 on behlaf of Kristan Ashley

    1 vote

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  3. It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:

    Queue Member 1: 50 % of calls
    Queue Member 2: 25 % of calls
    Queue Member 3: 25 % of calls

    Thank you for your consideration!

    3 votes

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  4. Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue

    4 votes

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  5. It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call

    2 votes

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  6. RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.

    3 votes

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  7. 3 votes

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  8. Overview:
    Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.

    Issue:
    Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.

    Suggested Solution:
    Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)

    Benefits:
    Tailored Efficiency: Aligns with our workflow for enhanced productivity.
    Promotes Proactive Behavior: Encourages desired user actions without penalties.
    Versatility: Broadens Call Queue applicability for diverse operational…

    4 votes

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  9. After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group

    3 votes

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  10. Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.

    4 votes

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  11. The client is requesting to have an option to manually choose specific extension to receive calls from call queue.

    1 vote

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  12. Need to have a single PickUp button that can pull any call that is directed to any Queue

    4 votes

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  13. We have a use case where the users are backups for a large number of call queues (calls do not ring to them).

    They need more than 10 Call Pickup Buttons, especially on the Desktop App.

    2 votes

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  14. The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.

    1 vote

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  15. When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.

    1 vote

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  16. Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers

    3 votes

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  17. We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.

    1 vote

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  18. Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.

    1 vote

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  19. when a call comes in, you cannot see who or what extension has answered the call.

    2 votes

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  20. If the members of the CQ is on DND they want the call to be transferred direclty to the call queue

    1 vote

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