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404 results found

  1. Make a way to see what queues the agents are in from the service portal

    Make a way to see what queues the agents are in from the service portal.

    5 votes

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    Future Consideration  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Call Queue Hold Time Routing

    Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    10 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  3. Delete Call Queue Member Confirmation

    4 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  4. Call Queue Analytics > Agent "accepting calls" time tracking

    Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"

    8 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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