178 results found
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Rule-Based Presence Automation (Calendar Keywords and Time)
RingCentral already supports Calendar Sync and Custom Answering Rules, but there is no automation bridge between Presence and those features. I am requesting enhanced Presence automation with the following capabilities:
1. Keyword-based presence rules
Allow Presence or Do Not Disturb to be set automatically based on keywords in calendar event titles.
Example: If a meeting title contains “Focus” or “Deep Work,” set status to DND. If a meeting title contains “Lunch,” set status to Out to Lunch.
2. Time-based status rules
Allow Presence changes to be scheduled by day and time, independent of calendar events.
Example: Set status to Busy…2 votes -
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
Please contact me once it done.
1 vote -
Mitel 6940: Presence status in Company Directory view
Mitel 6940: Presence status in Company Directory view
When users access the directory to look for someone they cannot see their presence (whether they are on a call or not). On the old Mitel platform the little box by their name would turn red when on a call. The little box is still there but just stays black whether they are on a call or not.
4 votes -
Presence
Allow AIR extenstion to be added on user's presence
3 votes -
Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"
Please add a key template for the Poly Edge E300 / E400 to allow for centrally managing speed dials and the function of the softkeys.
1 vote -
Automatic Deletion in Presence
When a super admin deletes a user extension in the presence, this change should automatically be applied to all user extension presences.
1 vote -
Add "History" Feature in Presence Settings in Admin Portal
An ability to have a history feature in Presence so they can easily access their call history.
1 vote -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
48 votes -
Agent Availability Time on the HUD
When live monitoring agents' activity on the HUD in Ring Central. I would like to see how long an agent has been sitting in AVAILABLE status.
On the attached picture- you will see Agent Mayson Stocksdale has been active on a call for 3:44. All other agents are showing Available. I would like to have the time an agent is sitting in available status as well.2 votes -
To have the option to accept or not to accept the incoming intercom.
To have the option to accept or not to accept the incoming intercom.
1 vote -
outbound caller ID options on desk phones
multiple different outbound caller ID options via presence on desk phones
should be able to set specific numbers on each presence keys for outbound calls on just one phone.
16 votes -
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.
4 votes -
Retain caller ID when transferring external calls on Yealink and Mitel Phones
When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!
7 votes -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
14 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
2 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
30 votes -
Ability to warm transfer call using presence button
**Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.
**Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.
1 vote -
Same status in RingCentral Desktop App and RC Teams Integration
Maybe this is more a bug report then a feature request.
The status is not identical in the RingCentral Desktop App and the RingCentral Teams integration.
Please see the screenshot it the attachement.
2 votes -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
rearrange or customize icons in the HU
Ability to rearrange or customize icons in the HUD.
3 votes
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