156 results found
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Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.
2 votes -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
5 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
1 vote -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
21 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
park
Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.
3 votes -
Cisco 8851 - Transfer
The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.
Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…
2 votes -
Automatic Reload in desktop app.
On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.
1 vote -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
19 votesHello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Automated callback tracker
Ability to view the missed calls that agents already called
2 votes -
Bring back the pre 2024 HUD on the desktop APP
Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD
15 votes -
Consolidate Extensions and park locations on the pop-out version of the HUD.
Consolidate Extensions and park locations on the pop-out version of the HUD.
16 votes -
Presence Reboot Warning
Hello!
May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?
Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.
4 votes -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
11 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
12 votes -
Seperate RingCentral App Status for Internal Contacts and Guests
Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts
2 votes -
Align RingCentral desktop (RC Phone) and web app treatment of status in HUD
Align RingCentral desktop (RC Phone) and web app treatment of status.
Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…
1 vote -
Ability to add all company contacts on Presence Keys
It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.
1 vote -
Call Monitoring should show agents on the HUD without adding to Presence
User ID: 62941843028
This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.3 votes
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