107 results found
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Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Automatic update DND status
Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again
5 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
2 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
call park on shared lines
ability to park calls on shared lines or even not a part of a shared line
2 votes -
Delegate Additional Feature
We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.
1 vote -
Calls are being count as missed when monitoring extension.
Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.
2 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes -
Allow the capability to change the label name of Yealink sidecars.
Allow the capability to change the label name of Yealink sidecars.
RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.3 votes -
Option to know who added a user on HUD
Customer wanted to add a option to know who added them on HUD and be notified
2 votes -
Mitel 6940: Add user status indicators with Intercom programming
Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks
2 votes -
Presence indicator on RingCentral app for desktop SMS part.
Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.
3 votes -
Adding a Dot to the menu it shows (# , and ;) please add a dot (.)
Yealink T33G Gigabit Business Phone.
We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).2 votes -
Poly Hot Desk with NFC
Poly supports hot desk with NFC on the edge series phones. https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/hot-desking-with-nfc.html
4 votes -
presence
Client doesn't wanted to get the call notification if one of the extension he is monitoring gets a call. He just wanted to see the presence icon turns red if an extension is on a call.
2 votes -
Add a "Is available" notification when someone is done with a phone call
It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.
1 vote -
1 vote
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Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...
...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.
8 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes
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