153 results found
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Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
7 votes -
Super Admin to view and edit the workspace on his end.
The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.
2 votes -
Steps to Set Up Call Forwarding to a Delegated Line
The client only shares the direct line with their customers, not the delegated number. When following the steps provided on the support site to configure delegated lines, calls made to the owner's direct line are received directly by the owner and are not forwarded to the delegated number. To ensure both the owner and the delegate can receive the call, additional steps need to be taken beyond what’s currently outlined in the support documentation.
Steps to Set Up Call Forwarding to a Delegated Line when calling the diret line :
Log in to the Admin Portal with admin access.-Go…
1 vote -
Request for Silent Monitoring Feature via Cell Phones in Engage Voice
Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.
1 vote -
Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.
ISSUE:
Clients call in to RingCentral customer account via cellular device.
Main line is answered by administrator using HUD on Desktop Application.
We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"Why wont the caller ID name for cellular callers populate in HUD?
This a huge inconvenience for clients using HUD as main answer for office and to monitor…3 votes -
Create the ability to sort the HUD by Status
I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.
3 votes -
Park Location Feature in RingCentral App
Park Location feature should be available in both desktop and mobile app where users can toggle it off and on
1 vote -
Global HUD updates to users
The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.
16 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
7 votes -
call pop out
Why do I need another window when making a call from the desktop app?
Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.
1 vote -
Changing User's presence status as an Admin
is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.
5 votes -
Call Park Ringing | Add option to not ring on everyone's phones when a call is parked
Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.
16 votes -
Presence indicator light should appear "RED".
If the user is added to call forwarding/call routing of other users. If they answer the call, the indicator light should appear "RED". they already engage the call / answered the call.
1 vote -
Call pick up notifications
Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up
1 vote -
Option to stop sync of HUD and desk phone
When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.
14 votes -
Able to call monitor all outbound calls of extension users
Able to call monitor all outbound calls of extension users since Admins would like to have a capability to improve their call quality not only inbound but also outbound
2 votes -
Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
3 votes -
Access All Call Logs from the main number and other extensions from Cisco SPA525G2
We want to have a visibility of the call logs coming from the main company number and other extensions on the account from our Cisco SPA525G2
2 votes -
Pop out Hub change
It would be great if we could look at the pop out Hub and see how many outbound and inbound calls are made for the day. Instead of looking for the report. If it was in the Pop out Hub everyone could look at it throughout the day to see how their staff is performing. Would need to be in real time. I used to be with light speed, and they had that feature.
2 votes -
Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
2 votes
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