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131 results found

  1. Allow the user's name to appear more than two in the presence keys

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  2. Option to Customize Presence Name

    option to customize the presence name into the extension number only or include extension number on the name

    3 votes
    1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller

    Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.

    5 votes
    1 comment  ·  HUD & Presence  ·  Admin →
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  4. Prensence update when the extension info is changed

    Presence update when the extension info on admin portal is changed.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  5. "Ring when extensions I am monitoring receive incoming calls" for call queue

    "Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  6. Warm Transfer call for Yealink T46U

    When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.

    It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  7. VM Issue

    My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  8. Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on

    As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  9. Click-to-dial ability to follow the call forwarding for users on Do Not Disturb

    Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.

    3 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  10. Delegate Additional Feature

    We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  11. Calls are being count as missed when monitoring extension.

    Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  12. Ring Groups should display if your on a call

    When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.

    Example
    Extension 11111
    Under this extension you add extension 22222 to a ring group so they both ring together.

    When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.

    3 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  13. Allow the capability to change the label name of Yealink sidecars.

    Allow the capability to change the label name of Yealink sidecars.
    RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.

    3 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  14. Presence indicator on RingCentral app for desktop SMS part.

    Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.

    4 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  15. Option to know who added a user on HUD

    Customer wanted to add a option to know who added them on HUD and be notified

    2 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  16. Add a "Is available" notification when someone is done with a phone call

    It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.

    2 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  17. Mitel 6940: Add user status indicators with Intercom programming

    Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks

    2 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  18. Adding a Dot to the menu it shows (# , and ;) please add a dot (.)

    Yealink T33G Gigabit Business Phone.
    We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).

    2 votes
    0 comments  ·  HUD & Presence  ·  Admin →
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  19. Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...

    ...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.

    10 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Poly Hot Desk with NFC

    Poly supports hot desk with NFC on the edge series phones. https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/hot-desking-with-nfc.html

    4 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
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