766 results found
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Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
11 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
4 votes -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
7 votes -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
4 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
8 votes -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
4 votes -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
7 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes -
Additional Appointment booking link field for other languages in 1 AI Receptionist Extension
My AI Receptionist handles English and Spanish calls. I wanted appointment booking link sent in Spanish for Spanish customers and English for English speaking customers. Currently, there is only one appointment link field in the portal.
3 votes -
Enable SMS for Mexico numbers
Hi, It would be best if we can allow SMS to be enabled for Mexican numbers. This will help users to utilize their Mexican numbers in communicating to clients thru text messaging.
1 vote -
Charater counter when sending SMS
Ability to see how many characters are left when sending an SMS.
3 votes -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
2 votes -
TCR Sole Proprietorship Campaign Option
TCR has an option for submissions to be a Sole Proprietorship with an individual's social security number instead of requiring an EIN and registered company. The campaigns have a lower messaging volume (capped at 1.000 messages), but TCR does have a path for them to get texting approval. For some reason, RingCentral does not provide this option to customers despite selling to many franchisees and sole proprietorships for phone service with the reasonable expectation that they can also text with the service since it's advertised all over the site (and by their sellers) as included with the seat(s).
Twillio, OpenPhone,…1 vote -
"Send messages individually" instead of as "Create group text"
When sending text messages on the RingCentral App for End-Users desktop application, have it default to "Send messages individually" instead of "Create group text", like how it was for the RingCentral Phone desktop app that will be discontinued on 5/1/2026. It is rarely appropriate in a business setting to send a group text message. You would never want to text multiple customers and include other customers' phone numbers. It is a violation of privacy. In the RingCentral Phone desktop app, you could toggle the option to whichever you prefer, and it would stay that selection until you choose to change…
1 vote -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
18 votes
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