766 results found
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Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
17 votes -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
10 votes -
Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format
I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button
14 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
27 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Group Text number of Participants should be increased from 10
Customer cannot send text in a group created by an external phone number with 21 participants.
4 votes -
Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
7 votes -
Creating a separate folder for clients you need to get back to or follow up with
I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.
2 votes -
All phone numbers are assigned to a single user to manage SMS.
To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.
3 votes -
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
20 votes -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
3 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
10 votes -
verizon
Ability to add the word VERIZON in SMS added to a verified campaign
1 vote -
2 votes
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text to speech
For messages and texting when you highlight the message you want read it just says the person's name! Really annoying. Need text-to-speech option and then speech-to-text that's easier. This also needs to be compatible with Echo, CarPlay, etc. Need more features for the busy professional on the go please!
2 votes -
Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
10 votes -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…7 votes -
Adding another number to be a company-wide number for SMS, not the main company number.
The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.
2 votes -
RingCentral Mobile App SMS Icon Should Be Added Back
BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.
5 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
9 votes
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