352 results found

1. sms chat bot

   More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

   7 votes

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   Under Review  ·  1 comment  ·  SMS/Text  ·  Delete…  ·  Admin →
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2. Enable Admin to turn off ability for users to delete texts and messages

   Prevents users from attempting to hide inappropriate content.

   10 votes

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   Future Consideration  ·  1 comment  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. want to be notified when text is undelivered ,through an icon

   Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

   5 votes

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   Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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4. MMS/Group text capability in Salesforce Integration

   In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

   8 votes

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   Future Consideration  ·  2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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5. Phone like experience for RingCentral App Text Messaging

   The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the customer is communicating with the right number. Also I prefer to only see the customers name at the top of the thread much like my smart phone experience.

   The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the… more

   4 votes

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   Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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6. Allow API SMS/MMS sending from all account numbers

   Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep (b2b environment), and allows the customer to reply directly to automated updates and get additional info from their sales rep.The only method I can currently see to do this is to maintain credentials for EVERY account in the integration app, but this is cumbersome, bad security practice and pretty fragile.

   Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep… more

   9 votes

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   Planned  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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7. Send email confirmation after you have sent a text message

   Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

   6 votes

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   Future Consideration  ·  4 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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8. Honor Opt Out for P2P SMS

   Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

   7 votes

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9. Add the ability to copy and paste an image into an outgoing text message
   6 votes

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   Future Consideration  ·  2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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10. Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

    It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.

    5 votes

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    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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11. SMS texts to go to different users based on custom routing schedule

    Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

    7 votes

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12. Option to Disable Group SMS please

    Customer would like to block the ability to send SMS messages to more than one recipient. They would like the ability to block both "Group" texts but also sending a single message to more than one separate recipient.

    3 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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