521 results found
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Silence or Snooze SMS Email Notifications from Identical Number within last few minutes.
I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.
If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.
We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.
1 vote -
Option to modify text ID information
With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.
1 vote -
Add a note
When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.
1 vote -
Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block
A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.
1 vote -
Add "Unsend" support to RingCentral SMS
Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
3 votes -
SMS OTP for Okta to RC Number
We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.1 vote -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
33 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
25 votes -
have an sms preview for the rc app
have an sms preview for the rc app
40 votes -
Block spam SMS to main number
It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
40 votes -
Filter feature for text messaging
Provide a filter for text messaging to filter by failed messages
1 vote -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Automatic SMS Response for First Time Correspondences
The customer wants an automatic response for people who sends them an SMS the first time.
1 vote -
ios could send call responses when unavailable
ios could send call responses when unavailable.
EX.
"Can I call you later?", "Sorry, I can't talk right now.", etc. )1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote -
The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS
The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.
the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting
customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts
1 vote -
Same caller id for text messages as well
HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.
Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.
1 vote -
Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
Group text for incoming SMS to main number
We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.
53 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
53 votes
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