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  1. option to view the number of the recipient/sender along/beside their name

    verbatim from cx; When I would text a client, their phone number would appear next to their name in the text messaging section. For some reason, it no longer appears. Is this a system update, or did I change a setting somehow?

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  2. On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right not it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.

    1 vote

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  4. We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.

    2 votes

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  5. We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.

    Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.

    2 votes

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  6. This is necessary for our job in order to track when we text/receive messages to/from our travelers that we work with. This update is unnecessary and is making our whole company struggle. Please put the texts back to how they were.

    2 votes

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  7. Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…

    2 votes

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  8. SMS is disabled for our organization, it would be ideal if the icon could disappear as well

    1 vote

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  9. All of our users must use the RingCentral mobile app for business-related SMS/text messaging. It would be great if they could tap one icon and instantly go into the RC SMS app. Our users don't like using the RC app for SMS because there are always 2 steps - Open the RC app, then tap the SMS/text icon. They would like to be able simply tap an icon on their mobile device and go directly into SMS.

    1 vote

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  10. Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.

    2 votes

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  11. The RingCX platform needs to support manually choosing which DID to use for outbound SMS. Right now, it only uses the primary DID associated with the RingEX user.

    Use Case:
    * The customer needs to use a Digital Number assigned to a RingEX user for an outbound SMS messages and not the Primary Numer (which is what it uses today)

    1 vote

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  12. CCRN DIDs for RingCX need to support SMS handling in the RingCentral App. This works in RingCentral Contact Center today. Our existing RingCentral Contact Center needs this functionality to move to RingCX.

    1 vote

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  13. Please provide suggested wording for a customers website so that when they modify it, and submit for a campaign they have an "idea" of what Ring Central is looking for instead of countless rejections. Customers are getting frustrated that they get a rejection with a reason and then change it, only to be met with another rejection

    1 vote

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  14. 1 vote

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  15. Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.

    Without using a toll free number in sending SMS.

    1 vote

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  16. Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.

    24 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Hi Team,

    Client would like to include social security number instead ein for sms brand registration in future product update.

    Regards
    Ram Carillo
    APAC Support Team

    1 vote

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  18. I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.

    If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.

    We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.

    1 vote

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  19. With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.

    1 vote

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  20. When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote

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