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338 results found

  1. An option to delete a member on group chat for SMS -
    Currently the only option available for SMS is to delete a message from sender or receiver -
    but to delete a member of a group chat for SMS is not available

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.

    Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Allow ability to hide old conversations via text or archive them. Google voice has this feature.

    First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.

    We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…

    1 vote

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    2 comments  ·  SMS/Text  ·  Admin →
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  4. 1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
    We cant do that from mobile settings as it will stop all notifications.

    2) Schedule a message so that it can be sent later also

    3)After working hours by default my status change from active to inactive

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote

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  7. have the sms enabled for international numbers

    17 votes

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    Planned  ·  3 comments  ·  SMS/Text  ·  Admin →
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  8. Sharing of SMS allotment with other users so that the allotted SMS in the account can be maximize

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I

    I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.

    I think it would best if when the translation is complete it would display both languages at the same time. I…

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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    • for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
    1 vote

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  10. Custom Role for non-super admin role to assign SMS automator to other users

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  11. We need to send larger pdf documents via text. Our prior provider automatically converted files to a clickable link when we dropped them in the text message. This avoids the need to support sending multiple file types and avoid size limitations of sms.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.

    1 vote

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  13. option to view the number of the recipient/sender along/beside their name

    verbatim from cx; When I would text a client, their phone number would appear next to their name in the text messaging section. For some reason, it no longer appears. Is this a system update, or did I change a setting somehow?

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right not it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  17. This is necessary for our job in order to track when we text/receive messages to/from our travelers that we work with. This update is unnecessary and is making our whole company struggle. Please put the texts back to how they were.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  18. Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  19. SMS is disabled for our organization, it would be ideal if the icon could disappear as well

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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