524 results found
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Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
1 vote -
Receive As Link - Videos Sent via MMS
Since the 1.5 MB file size is a standard for MMS receiving and sending, what about just receiving the videos via MMS as link so that it can be received in decent and watchable quality.
1 vote -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
10 votes -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers."
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
1 vote -
Reply using SMS to the voicemail.
The customer wants to be able to reply to voicemail using SMS.
3 votes -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
1 vote -
View Business Name Under Contact Name
When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.
2 votes -
Make an option of Schedule text.
Sometimes you want to do follow up with your client in a week or two from your conversation and you have to create a reminder and then find his number and text him. Imagine you could text him thank you for taking my call. And immediately schedule text for the date and time he requested…. Easy!! And awesome!
1 vote -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
7 votes -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utilize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utlitize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
1 vote -
SMS logs on Avaya account
The customer wants to have the ability to check the SMS logs from the admin portal and download them.
1 vote -
automatic copy to 2nd sms number
The ability to "bcc" to another text number automatically whenever you send texts and whenever a text is received, so almost like a bcc for email, but it will always send a copy of that text to a particular number for later access if needed to find it since the option to archive the full messages not just logs, is not yet available.
1 vote -
Advocating Industry Support for SMS Messages Beyond 10 Segments
We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.
Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…
2 votes -
Ability to have an option to send automated survey thru SMS
The customer would like to have the ability to automate a survey through SMS.
1 vote -
show the caller id for inbound SMS
caller id should show when we receive inbound SMS
2 votes -
..png.png format image MMS sending shows "Message cannot be sent".
When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
I need to convert the pictures to.jpg format every time in order to send them successfully.
May I ask what causes this?1 vote -
Allow all USERS to read & reply to all sms messaging
I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.
1 vote -
No delay in loading previous texts in the RC app
The Customer wants no delay when it comes to viewing previous text conversations.
Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.1 vote
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