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461 results found

  1. Different SMS recipients for Main Number and IVR Menus

    Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    19 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Ability to forward SMS from the RingEx platform to the RingCX platform

    Ability to forward SMS from the RingEx platform to the RingCX platform

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS

    Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Mass SMS/MMS to Contacts

    We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.

    But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.

    This feature will get RC close to being a one stop option for Voice/Text service.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Ability to send and receive SMS/ messages

    Customer wants to have the ability to send and receive emergency messages/SMS.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Add a feature to schedule text messages

    A feature where a text for someone can be drafted and the user can select a date and time for the text to be sent.

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Flagging a text message feed

    Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. RingCentral MVP SMS Campaign Audit Trail

    I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Stared / Star text messages should move to the Top

    When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Text ID as another user

    We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?

    The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Forward Text Messages to an External Number

    TO have an option to forward text messages to an External Number

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.

    I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox

    Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Contact Categories/Folders

    It would be really beneficial to add a quality of life feature that would allow users to create "groups" or "folders" for contacts inside of Ring Central. Similar to how in my email I can create folders/categories and place email threads in those places as a way to declutter and streamline my email process. Alternatively, if there was even a way to just separate your named contacts from your unnamed contacts inside of your "text" tab, that would be a helpful start.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Allow us to add an attachment to templates. I send out reminders about upcoming renewals and send out the same flyer but can't attach it.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Can we bring back the drag and drop feature in the app for when sending out new messages.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. option to disable internal sms even sms are enabled on the account

    cx would like an option to disable internal sms even sms are enabled on the account

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.

    to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. give the ability to edit or unsend recently sent text messages

    I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Pull up Existing SMS Conversation from Sending a new text

    Requesting for possible Feature request on pulling up existing conversations by sending a new text message without sending or typing any content.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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