789 results found
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Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
3 votes -
Business analytics for SMS
Ability to generate SMS reports through Business analytics portal. Currently, it's only limited to call reports.
1 vote -
Feature Request: Preserve or Migrate Shared SMS Conversations When Disabling Shared Inbox or Business SMS Booster
Feature Overview
We would like to request the ability to preserve, migrate, or convert SMS conversations currently stored in the Shared Inbox when customers disable the Shared Tab or cancel their Business SMS Booster subscription.
Current Limitation
Some customers choose to retain the Business SMS Booster solely for access to SMS Templates, while opting to disable the Shared Tab in order to simplify the SMS experience for their users. However, disabling the Shared Tab currently results in the loss of all existing SMS conversations within the Shared Inbox, with no available option to migrate these conversations to users' Direct SMS…
2 votes -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
5 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Global OPT out feature toggle
Add a global opt out check box in settings, for companies that use such platform for sales.
Aswell as if you check the opt out feature below a number it stays checked on that number even if you click off of it, until you uncheck that box on that specific number.1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Ability to DL image only in bulk via SMS
Ability to DL image only in bulk via SMS.
Would like to download multiple images I receive via text, in one click/bulk download instead of clicking each one separately.3 votes -
Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
SMS Registration for Brazil Phone Number
SMS Registration for Brazil Phone Number
1 vote -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
32 votes -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
4 votes -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
11 votes -
Add an “In Progress” Tab for SMS Conversations
We run a busy company and rely heavily on SMS through the mobile app to communicate with our patients. It would be extremely helpful to add an “In Progress” tab alongside the existing “All” and “Unread” tabs.
This would allow us to flag SMS conversations that still require follow-up and quickly return to them until they are resolved.
Our SMS inbox receives a high volume of messages throughout the day. As new messages come in, active conversations can quickly get pushed down the inbox and unintentionally missed. We’ve noticed this happening with customers who are interested in purchasing a product,…
1 vote -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
2 votes -
LINK COUNTER FOR SMS
Customer would like to have the ability to check how many people access or clicked the link within the day, link they are sending is about customer experience or feedback
1 vote -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes
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