554 results found
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Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
97 votes -
Check remaining SMS balance
Check remaining SMS balance
1 vote -
RingCentral Number ability to detect numbers that are not enabled or active for SMS
It would be a high advantage if RingCentral Number would have the ability to detect numbers that are not enabled or active for SMS
1 vote -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
2 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
45 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
8 votes -
SPEECHTEXTING
SPEECHTEXTING IS GREAT IDEA TO BE ABLE TO HAVE ON DESKTOP APP.
1 vote -
option to all robocalls in ringcentral
I want to send text with automated RoboSMS to bulk numbers.
3 votes -
RingCentral App - SMS User Interface Update
When sending a SMS the gray pop up for attaching something to the SMS will appear over the message causing parts of the message to be hidden.
Request to have pop up icon go up instead of down to prevent it from hiding SMS content.1 vote -
Share SMS Template across all users in the account
Share SMS Template across all users in the account
41 votes -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
2 votes -
Allow editing of text messages after it is sent.
Allow editing of text messages after it is sent.
1 vote -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
50 votes -
Disable/remove capability to create Company SMS Template for Custom Roles
App does not honor user role settings to prevent SMS company template creation
We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.
2 votes -
Set up auto responses on SMS when the number is from outside Ring Central numbers
Set up auto responses on SMS when the number is from outside Ring Central numbers
1 vote -
New contact button in the name field of texting
I would like to make a suggestion of a new feature to add to ring central. When entering a name to send a text it would be good to add a button to create a new contact if that person is not already in your contact list so you do not have to go to contacts and retype the name again to create a new contact.
1 vote -
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
2 votes -
Disable sms for main company number
Customer would like to block incoming sms for main number and only allow sms for direct lines
1 vote -
Ability to See the Response of External Number on SMS
Allow users to see the response of an external number within a group SMS thread.
1 vote -
SMS report would like to show the body of the message as well
The report currently only shows that there was a message sent between the two numbers but does not show the actual message. Would like for to have a option that you can see the actual body of the message in the SMS text
1 vote
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