601 results found
-
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
Auto messages for none saved clients vs saved
If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.
1 vote -
Feature Request: Administrator Control for SMS Opt-Out List
Feature Request: Administrator Control for SMS Opt-Out List
Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.
While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.
Currently, if an automatic opt-out fails, RingCentral administrators…
1 vote -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
2 votes -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
5 votes -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures
Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.
2 votes -
Group SMS for International Numbers
It would be very helpful to have a feature that allows users to send group SMS messages to international numbers. Currently, international texting works only for individual messages, and users receive an error when attempting to send group texts that include international contacts.
1 vote -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
1 vote -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes
- Don't see your idea?