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3039 results found

  1. As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

    72 votes

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  2. This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?

    1 vote

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  3. some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,

    1 vote

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  4. Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?

    4 votes

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  5. When increasing a site's length or extension it is a permanent change. Can we please implement a change where this can be reverted if this is done in error? If not can a warning be placed prior to making this change, notifying the person changing this that this is a permanent thing and cannot be undone?

    2 votes

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  6. While Tier 1 can help assist, it would be better if the Product could fill out the portal information to ensure less SPAM tagging. It is manual work and while we are happy the Tier 1 rep went above and beyond, it is a big time waster for something that feels like it could be automated.

    2 votes

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  7. Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this much pain attempting to give someone money.

    4 votes

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  8. This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).

    2 votes

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  9. We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.

    4 votes

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  10. We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.

    3 votes

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  12. We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.

    6 votes

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  13. It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Track the number of SMS messages being sent and received by user.

    3 votes

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  15. Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.

    4 votes

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  16. The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.

    3 votes

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  17. We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

    5 votes

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  18. When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.

    7 votes

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  19. We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.

    1 vote

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  20. Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there

    1 vote

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