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3012 results found

  1. I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…

    5 votes

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  2. We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.

    2 votes

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  3. Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend by RingCentral support or via auto provisioning require a sync. Without our team having made any changes on the PBX, we are unsure of what will occur once we do sync. Could the details of pending changes on the Cloud PBX be displayed before a sync is run?

    2 votes

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  4. Customer's request: When a caller calls, and dials an extension before/during teh IVR annoucement, the call seems to get forwarded to whatever they dial. Usually it's a 1- or 2- digit queue extension.Management wants to disable direct extension dialing.

    2 votes

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  5. Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.

    2 votes

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  6. A queue setting that will display queue voicemails in the portal with the oldest on top by default.Currently refreshing the page in the portal resets the view to newest voicemails on top.

    1 vote

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  7. Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only super admins can have access at this point in time. Accounting should be able to have access to this great billing history feature in the billing portal.

    4 votes

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  8. Upload outlook contacts to deskphone

    6 votes

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  9. Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to answer the call would receive a phone call to their external cell phone either notifying them that there is a voicemail, or it would replay the voicemail message that was left. Having both of them as an options would be nice. We'd also like an Email message to be sent out to a specific Email…

    3 votes

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  10. Background:We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept on the same call queues and forwarding. We do not want to manually delete the user and create a new one.

    5 votes

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  11. It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.

    5 votes

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  12. Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.

    5 votes

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  13. Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact

    1 vote

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  14. For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.

    20 votes

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  15. To be able to have a one year range for the downloaded call logs content

    1 vote

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  16. Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.

    1 vote

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  17. Permanent deletion is not a good idea.

    1 vote

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  18. Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax

    3 votes

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  19. -Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…

    21 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end

    1 vote

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