3086 results found
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Ability to Turn Off Call Quality Questionnaire
Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
5 votes -
There should be an email notification sent if a data failed to sync in Archiver
If any of the customer's data (call recording, voicemail, SMS/MMS, or fax) failed to sync in Archiver, there should be an email notification sent.
3 votes -
Alerting/Notifications from the RingCentral Admin Portal
It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of the account that require some amount of maintenance.
3 votes -
Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
5 votes -
When changing the email address under user details it would be ideal for it to also update the messages and notifications
They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.
1 vote -
Allow Verification Codes
allow social media companies or any company with an app to verify your account by texto my a verification code to your company number. This helps distinguish your personal with your business account. Currently, we are required to use our personal phone for both a private and a business account.
2 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
6 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
9 votes -
We need an option to Edit the uniqueness of the email address used for every extension
Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…
3 votes -
Adding phone order information to phones and devices tab in admin portal
Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.
1 vote -
Display blocked calls in call log
It would be great to see that a call that was added to the Blocked Calls list is actually being blocked
10 votes -
Add users to multiple call queues at a time
We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new staff. It would be so convenient if I could go to the user record and have a list of call queues available with checkboxes on which ones to assign them to. In both the members section and as a Manager (since the manager section is the only way…
3 votes -
Increase Email Invite to 72hrs
Currently, the Admin Portal Website has the new user invite link set to expire after 48hrs. This is not the industry standard (72hrs) and is extremely inconvenient- especially when setting up accounts before the weekend or there is a holiday during the week or an individual is in indoc or has unexpected PTO. This is an extreme duplication of effort and results in a great deal of wasted time.This is an extreme inconveniences with a simple resolution.Please consider raising the expiration limit from 48hrs to 72hrs.Thanks, can't wait to see this implemented
4 votes -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
14 votes -
Department Name Pick From List
Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
2 votes -
RingMe buttons for Site Numbers
It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an administrator, who is the likely person to generate the buttons, to have access to various RingCentral extensions. My thinking is that you should be able to configure a RingMe button simply by clicking on the number, and then the RingMe configuration should be surfaced someplace for an Admin to create.
3 votes -
Outbound Call Prefix for US
Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.
3 votes -
Text Auto-Responder
I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."
2 votes -
Ability to convert numbers to voice only in bulk
My customer would like to set all of the numbers on their account to voice only as they have been getting some spam faxes and do not need to use fax. The only way to convert numbers to voice only at present is going into the settings of individual numbers which is very time consuming so they have asked for a way to do this for multiple numbers at a time.
2 votes -
Bring Back the Notify Admin Desktop App/ Mobile App
Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
5 votes
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