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  1. The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…

    2 votes

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  2. It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.

    1 vote

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  3. -client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employees that have had the same number for years, have it listed on their website and business cards, and have given it to clients for years, it is not reasonable to have them change their extension.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. ...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
    Contact Name: Isaiah Bryant
    Callback Number: (469) 983-3407
    Email: Isaiah.Bryant@vistracorp.com

    1 vote

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  6. We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

    1 vote

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  7. I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

    10 votes

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  8. Useful to all in Canada and US that are tired of dealing with offshore idiots

    1 vote

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  9. Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security

    1 vote

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  10. We would like to prevent call queue members from switching status to do not accept calls or DND

    22 votes

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  11. Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

    1 vote

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  12. Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.

    2 votes

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  13. have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.

    1 vote

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.

    16 votes

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  16. Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.

    1 vote

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  17. I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..

    1 vote

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  18. I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.

    2 votes

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  19. Request is to add the ability to assign/update site information for users.

    1 vote

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  20. Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.

    3 votes

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