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Phone & Messaging

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  1. For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.

    23 votes

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  2. This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).

    2 votes

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  3. We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.

    4 votes

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  4. We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.

    3 votes

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  6. We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.

    6 votes

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  7. Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…

    5 votes

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  8. Track the number of SMS messages being sent and received by user.

    3 votes

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  9. Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.

    4 votes

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  10. The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.

    3 votes

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  11. We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

    5 votes

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  12. When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.

    7 votes

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  13. We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.

    1 vote

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  14. Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there

    1 vote

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  15. Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.

    10 votes

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  16. Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!

    6 votes

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  17. Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.

    18 votes

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  18. Allow for the ability to assign a default user template upon creation of a user.

    4 votes

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  19. Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.

    3 votes

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  20. We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past.It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase the limit well before we attempt to create a resource and get an error.

    1 vote

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