3086 results found
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Ability to remove/hide users from the directory/contact list
The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.
62 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
answer call from call queue via user's presence
please add a feature where a user can answer a call of another user from call queue.
6 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
4 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
9 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6 votes -
Use same text to speech technology for custom voicemail greetings etc.
I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful
19 votes -
2 extensions on one app, texting included
i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…
2 votes -
Audit Log to show all information from API calls - e.g. number changes.
At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
5 votes -
Linking customer data base
I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.
1 vote -
Call Queue Routing to Certain Members by Area Code
I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
3 votes -
Activate Bulk Generic Extenions
My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic extensions names to show up in the directory to be called. This is post go-live so the accounts have already been made and can not use the method that is provided for making the accounts in bulk activation/editing.
2 votes -
Queue's included in the Download User List File
Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
1 vote -
Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority
It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detailed here when trying to configure this: https://support.ringcentral.com/article/4455.html - I'd also checked with RC support who confirmed it is not possible to connect them up in this way.Currently if 211 or 311 is dialed from our account, it returns an "Invalid extension" response. It would be helpful if we could quick-dial these numbers, in my locality they are…
22 votes -
Native Active Directory Provisioning with Role Based Access
The request is for the ability to drive users Provisioning/ De-provisioning from AD. Additionally, they should be linked to Roles templates to determine which permissions users would have from the time they are added.
1 vote -
Indicator on Call logs showing what happened to missed call
we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queuesample: an indication showing that the call queue is full that is why call gets routed to vm right away
1 vote -
Ability to Show/Hide numbers in Caller ID dropdown
By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…
14 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
4 votes -
Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
3 votes
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