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  1. Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.

    2 votes

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  2. Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…

    1 vote

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  3. Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote

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  4. Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes

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  5. Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.

    1 vote

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  7. add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    2 votes

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  8. When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them.For example, they are manually added to a Call Queue for the Sales Team between Monday to Wednesday. They are then removed from the Sales Team Call Queue and added to a Call Queue for the Support Team between Thursday and Friday. This is because they have split their job role across two teams. If they are permanently added to both call queues they will receive all calls for both teams. This is not…

    1 vote

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  9. It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that you are in.

    1 vote

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  10. The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.

    1 vote

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  11. In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easily find out how many people are hanging up instead of leaving a voicemail.

    4 votes

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  12. Developers please try to solve the problem as it is not possible to answer multiple phone calls in the new Ring central app, however it is possible to do so in the old phone app, For example if we log into the old phone app the one with the phone on it , we can receive and manage multiple phone calls and put on hold and transfer and take another phone call just like on any physicals phone with multiple lines, and in the admin portal under phone system, Phones and devices, user phones, we are all showing green .…

    2 votes

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  13. There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notifications of faxes or voicemails for any mailboxes, and right now there is no way to do that without having to go through each mailbox individually.

    3 votes

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  14. On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call

    2 votes

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  15. We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

    14 votes

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  16. Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.

    4 votes

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  17. Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. It would be helpful so that our customers will know that their application has been received.

    1 vote

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  19. we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.

    3 votes

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  20. ...ss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.. Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.

    2 votes

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