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3029 results found

  1. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.

    1 vote

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  3. The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

    2 votes

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  4. Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.

    4 votes

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  5. This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

    2 votes

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  6. When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".

    1 vote

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  7. Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Add software version on portal so you would know when the portal is updated

    9 votes

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  9. limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com

    1 vote

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  10. We would like to be able to modify the text that is inside the email that Ring Central sends when a voicemail is received by a user or queue in our system. We have systems in place to add these emails to our CRM, but with all of the extraneous text and advertising, it makes review of these in the CRM cumbersome.

    1 vote

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  11. Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.

    1 vote

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  12. By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…

    4 votes

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  13. We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes.We have a group of managers that need to be the ones to update the call queue membership, thus they need to have call queue manager access to each one. We really need to avoid having to manually add each manager to 200+ different call queues. Especially in the event of personnel changes. We need a way to either:a) assign a user as a call queue manager to multiple call queues at once?orb) Create a group…

    7 votes

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  14. RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch form through any RingCentral App. Sure you could share the email notification you receive because every single email service offers forwarding, however you encounter the inconvenience of no speech-to-text......I'm not sure why this is a problem with any web based soft phone in 2021...... This is an easy fix RingCentral, Modify voicemail boxes and fax box to simply be…

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Hello,I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform. Please add this feature as soon as possible.

    2 votes

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  16. 3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.

    2 votes

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  19. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  20. Reset and Assign should include a clear old voicemail option.

    2 votes

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