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3086 results found

  1. Some customers would like to restrict users calling 411

    13 votes

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  2. Add feature update list/information to Service Web Admin Portal that an administrator can quickly understand what has been improved and has links to supporting information.

    1 vote

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  3. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  4. please add the company number section tab under all numbers

    1 vote

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  5. Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)

    4 votes

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  6. This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote

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  7. Allow Super Admins to select what numbers can be used as CallerID.

    2 votes

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  8. Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. Then the team wants it on the Google Calendar, so I go into google calendar and add who is on call for each day of the month. LOTS of room for error and VERY time consuming. Please consider.

    2 votes

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  9. 12 votes

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  10. When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image)It would be nice to have two things occur at that point:Focus on the box brings the cursor to the password field. Right now, you have to click into the field to enter data.The <Enter> key should be valid input for the form submit. Now, you have to mouse over and click 'Confirm'Nothing too earth shattering, but with a few hundred users, it adds up on clicks.Thanks!

    3 votes

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  11. As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…

    3 votes

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  12. On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you currently have available, and what will be used during this "transaction" -or- at the final step, show a $0 additional charge.

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We would like the ability to change the default prefix, and it would be extra nice if it could be based off of Location code. IE US users are set to prefix 20XXXX, Canada is set to 30XXXX, etc.

    1 vote

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  14. Account type: RC Office
    A brief description of the business : not discussed
    A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
    A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…

    2 votes

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  15. When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After hours" and "Business Hours" copy across differentlyIn the Template Group, Both areas have "This call queue" selectedThe "Business hours" section copies over as expected as "This call queue." However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"This should copy over the same way in both areas. ("This call queue") This…

    2 votes

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  16. Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.

    2 votes

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  17. such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.

    1 vote

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  18. I want to do this when I run into issues and doing some test

    1 vote

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  19. The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!

    1 vote

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  20. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote

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