3479 results found
-
Allow multiple music files to be uploaded for connecting and hold music
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.
3 votes -
Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS
We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.
5 votes -
Allow me to toggle off the text feature on a per line basis
Allow me to toggle off the text feature on a per line basis
1 vote -
Have separate Prompts Library for each site
Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings under the Prompts Library.
5 votes -
Annual price disclaimer
“Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance
1 vote -
Ability to print a text message conversation
It would be great to have the ability to print out a text message/conversation.
24 votes -
I need a extension of call recording lasting longer than 3 months.
I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?
4 votes -
User Selectable Desk Phones
We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…
7 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
10 votes -
Credit Card users should went through some sort of additional verification to prevent misuse
RingCentral should have a way to verify if a person is authorized to use a Credit card.
2 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
2 votes -
i would like to show the number of pages per fax sent and received under call log
i would like to show the number of pages per fax sent and received under call log
14 votes -
Queue's included in the Download User List File
Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
2 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes -
Add more characters on email notification address.
Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
9 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
34 votes -
Ability for Super Admins to force user Password/PIN/Security Question reset
Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.
5 votes -
Bulk SMS Messages and allow hyperlinks
Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
3 votes
- Don't see your idea?