3246 results found
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Ability to Disable Emergency Address in Service-Web portal
For Emergency address information, some customers rely on their own address data that it collects through the customer contract so the information that is collected through service-web is not needed.
1 vote -
Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions
Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions
Scenario:
If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
-their user DL number
-their site number (if any)
- the direct number of any call queues they are a member of
- the main company number
-any unassigned company number in the system
This can lead to a very long…4 votes -
Add Re-assign option for users that have left the company
there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user
1 vote -
User Admin - Select who they can administer
We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.
2 votes -
Mute Key press on Automatic Call Recording
I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
4 votes -
Ring For settings are Counter-Intuitive, described wrong?
When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…
1 vote -
Add abilty to search and add vanity US toll-free numbers on UK multi-site system
This is currently available on the US based systems.
3 votes -
Faster Authentication Process
Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.
1 vote -
Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.
Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.
1 vote -
the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings
Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.
2 votes -
Add Page and Intercom
As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.
3 votes -
level IVR/enabling the dial by extension option
can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
3 votes -
Speech enabled Auto-Attendant for RC Office
Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.
8 votes -
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.
2 votes -
Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates
Some customers would like to restrict users calling 411
14 votes -
Allow admins to deauthorize app/browser logins
Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
1 vote -
Export Voicemail List to CSV
We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
1 vote -
The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts
Our clients will be able to recognize who is calling or texting them.
1 vote -
Wrap up time to be ready for next call
Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
2 votes -
RingCentral Meeting Anaytics / Reporting
The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
2 votes
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