3613 results found
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Annual price disclaimer
“Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance
1 vote -
Ability to print a text message conversation
It would be great to have the ability to print out a text message/conversation.
24 votes -
I need a extension of call recording lasting longer than 3 months.
I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?
4 votes -
User Selectable Desk Phones
We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…
7 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
35 votes -
Add text message reporting/tracking in call log or Analytics
We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.
12 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
10 votes -
Credit Card users should went through some sort of additional verification to prevent misuse
RingCentral should have a way to verify if a person is authorized to use a Credit card.
2 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Dial-By-Extension
Hi,There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in which iIcan deploy Dial-By-Name solution effectively. NOTE: Currently RCs platform allows DTMF tones during ‘Audio while connecting’ and during the voicemail prompt. This allows extension dialing from this point. if you correctly configure your inbound audio settings on a user's ext and you remove voicemail and point missed calls back to your IVR for that ext. you can build…
11 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
17 votes -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
2 votes -
Ability to remove the deleted users from the performance report
We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.
30 votes -
Queue's included in the Download User List File
Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
2 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes -
Ability for Super Admins to force user Password/PIN/Security Question reset
Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.
5 votes -
Bulk SMS Messages and allow hyperlinks
Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
3 votes -
Ability to Show/Hide numbers in Caller ID dropdown
By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…
20 votes -
Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"
I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.
1 vote
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